@import "https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@600;700&display=swap";:root{--bg:#f5f3ef;--surface:#fff;--surface-soft:#faf9f7;--text:#20201f;--muted:#726e68;--line:#e7e2da;--accent:#2378d4;--accent-soft:#e9f2fc;--success:#25815d;--warning:#b7791f;--danger:#d44236;--vip:#7856c7;--sidebar:#202925;--radius:16px;color:var(--text);background:var(--bg);font-synthesis:none;font-family:DM Sans,sans-serif}*{box-sizing:border-box}body{background:var(--bg);min-width:320px;margin:0}button,input,textarea,select{font:inherit}button{color:inherit}button:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:2px}svg{stroke-width:1.8px;width:18px;height:18px}h1,h2,h3,p{margin:0}h1,h2,h3,.brand strong{font-family:Manrope,sans-serif}.app-shell{min-height:100vh}.app-main{min-width:0}.sidebar{background:var(--sidebar);color:#dce5e0;z-index:50;flex-direction:column;width:248px;padding:26px 16px 18px;display:flex;position:fixed;inset:0 auto 0 0}.brand{align-items:center;gap:12px;height:65px;padding:0 8px;display:flex}.brand-mark{color:#fff;border:1px solid #74817b;border-radius:11px;place-items:center;width:38px;height:38px;font:700 21px Manrope;display:grid}.brand div:nth-child(2){flex-direction:column;display:flex}.brand strong{letter-spacing:.12em;color:#fff;font-size:14px}.brand span{color:#98a49e;margin-top:2px;font-size:11px}.brand .close{margin-left:auto}.sidebar nav{flex-direction:column;gap:5px;margin-top:27px;display:flex}.sidebar nav button{color:#aeb9b3;cursor:pointer;text-align:left;background:0 0;border:0;border-radius:11px;align-items:center;gap:13px;height:46px;padding:0 13px;display:flex}.sidebar nav button:hover,.sidebar nav button.active{color:#fff;background:#34413b}.sidebar nav button.active:before{content:"";background:#d7a856;border-radius:0 3px 3px 0;width:3px;height:24px;position:absolute;left:0}.sidebar nav button b{color:#fff;background:#c95446;border-radius:12px;margin-left:auto;padding:2px 7px;font-size:11px}.shift-card{background:#29342f;border:1px solid #3d4b45;border-radius:12px;margin-top:auto;padding:13px;font-size:12px}.live-dot,.online-dot{background:#4dc487;border-radius:99px;width:7px;height:7px;margin-right:5px;display:inline-block;box-shadow:0 0 0 3px #4dc48722}.shift-card p{color:#92a099;margin:5px 0 0 16px}.profile{align-items:center;gap:9px;margin-top:13px;padding:8px 5px;display:flex}.profile>span,.avatar{color:#315246;background:#d8e6de;border-radius:50%;flex:none;place-items:center;font-size:12px;font-weight:700;display:grid}.profile>span{width:34px;height:34px}.profile div{flex-direction:column;min-width:0;font-size:11px;display:flex}.profile small{color:#8f9c96}.profile svg{width:14px;margin-left:auto}.topbar{border-bottom:1px solid var(--line);z-index:20;background:#fff;align-items:center;height:72px;padding:0 30px;display:flex;position:sticky;top:0}.top-date{flex-direction:column;font-size:13px;display:flex}.top-date span{color:var(--muted);margin-top:2px;font-size:11px}.global-search{color:#888;background:#f5f5f3;border:1px solid #ebe9e5;border-radius:10px;align-items:center;width:min(390px,36vw);height:39px;margin:auto;padding:0 11px;display:flex}.global-search input,.search-field input{background:0 0;border:0;outline:0;flex:1;min-width:0;margin-left:8px}.global-search kbd{background:#fff;border:1px solid #ddd8d0;border-radius:5px;padding:2px 6px;font:11px inherit}.top-actions{align-items:center;gap:12px;margin-left:auto;display:flex}.shift{border:1px solid var(--line);background:#fff;border-radius:99px;height:34px;padding:0 12px;font-size:11px}.icon-btn{cursor:pointer;background:0 0;border:0;border-radius:9px;place-items:center;width:38px;height:38px;display:grid}.icon-btn:hover{background:#eee}.bell{position:relative}.bell i{background:var(--danger);color:#fff;border-radius:9px;padding:1px 4px;font-size:11px;font-style:normal;position:absolute;top:1px;right:2px}.menu-btn{display:none}.avatar.sm{width:32px;height:32px}.avatar.md{width:42px;height:42px}.avatar.lg{width:68px;height:68px;font-size:20px}.page{max-width:1600px;margin:auto;padding:34px 36px 50px}.page-heading{justify-content:space-between;align-items:flex-end;margin-bottom:28px;display:flex}.page-heading h1{letter-spacing:-.03em;font-size:29px}.page-heading p{color:var(--muted);margin-top:6px;font-size:14px}.eyebrow{color:#9a7c46;letter-spacing:.13em;margin-bottom:7px;font-size:10px;font-weight:700;display:block}.primary{color:#fff;cursor:pointer;background:#263c34;border:0;border-radius:10px;align-items:center;gap:8px;height:42px;padding:0 16px;font-size:13px;font-weight:600;display:flex}.badge{color:#67635e;text-transform:none;white-space:nowrap;background:#f0efec;border-radius:99px;align-items:center;gap:4px;padding:3px 8px;font-size:10px;font-weight:700;display:inline-flex}.badge svg{width:11px;height:11px}.badge.success{color:#247353;background:#e7f5ee}.badge.danger,.badge.urgent{color:#bd3e34;background:#fbe9e6}.badge.warning,.badge.high{color:#926318;background:#fff1d9}.badge.vip,.badge.purple{color:var(--vip);background:#f0ebfd}.badge.blue{color:#276eaf;background:#e6f1fc}.badge.low{color:#777;background:#f0f0ee}.panel,.detail-card{border:1px solid var(--line);border-radius:var(--radius);background:#fff}.section-title,.card-heading{justify-content:space-between;align-items:center;display:flex}.link-btn{color:var(--accent);cursor:pointer;background:0 0;border:0;font-size:11px}.metrics{grid-template-columns:repeat(5,1fr);gap:11px;margin-bottom:16px;display:grid}.metric-card{border:1px solid var(--line);text-align:left;cursor:pointer;background:#fff;border-radius:14px;align-items:center;gap:12px;padding:15px;display:flex}.metric-card:hover{border-color:#b7c2bb;transform:translateY(-1px)}.metric-icon{border-radius:11px;place-items:center;width:38px;height:38px;display:grid}.metric-icon.blue{color:#3477b9;background:#e8f1fc}.metric-icon.green{color:#33805f;background:#e8f5ee}.metric-icon.orange{color:#a76e20;background:#fff1df}.metric-icon.red{color:#bf4339;background:#fbeae8}.metric-icon.neutral{color:#68645e;background:#f1f0ed}.metric-card div:last-child{grid-template-columns:auto 1fr;align-items:baseline;column-gap:6px;display:grid}.metric-card strong{font:700 23px Manrope}.metric-card span{color:#5c5954;font-size:11px}.metric-card small{color:#96918a;grid-column:1/-1;margin-top:3px;font-size:11px}.dashboard-grid{grid-template-columns:1.25fr 1fr;gap:16px;display:grid}.attention-list,.stay-list,.dept-list{flex-direction:column;margin-top:12px;display:flex}.attention-list button,.stay-list button,.dept-list button{text-align:left;cursor:pointer;background:#fff;border:0;border-top:1px solid #eeebe6;align-items:center;gap:12px;min-height:61px;padding:9px 3px;display:flex}.attention-list button:first-child,.stay-list button:first-child,.dept-list button:first-child{border-top:0}.attention-list button>div,.stay-list button>div,.dept-list button>div{flex-direction:column;min-width:0;display:flex}.attention-list span,.stay-list span{color:var(--muted);margin-top:3px;font-size:10px}.attention-list button>small{color:var(--muted);margin-left:auto;font-size:11px}.attention-list button>svg,.dept-list button>svg{color:#aaa;width:14px}.attention-icon,.dept-symbol{border-radius:10px;flex:none;place-items:center;width:35px;height:35px;display:grid!important}.attention-icon.danger{color:var(--danger);background:#fbe9e7}.attention-icon.purple{color:var(--vip);background:#f1ecfc}.attention-icon svg,.dept-symbol svg{width:16px}.timeline{margin-top:17px}.timeline>div{grid-template-columns:42px 12px 1fr auto;gap:9px;min-height:50px;display:grid}.timeline time{color:#888;font-size:10px}.timeline i{border:2px solid #c7c2bb;border-radius:50%;width:9px;height:9px;position:relative}.timeline>div:not(:last-child) i:after{content:"";border-left:1px solid #ddd8d0;height:39px;position:absolute;top:9px;left:2px}.timeline .done i{background:#65a987;border-color:#65a987}.timeline div>div{flex-direction:column;display:flex}.timeline strong{font-size:11px}.timeline span{color:var(--muted);margin-top:3px;font-size:11px}.stay-state{align-items:flex-end;margin-left:auto!important}.stay-state small{text-transform:none;color:#686a70;font-size:11px}.stay-list .badge{margin-left:6px}.dept-symbol{color:#496158;background:#f1f3f0}.dept-list button b{margin-left:auto;font:700 14px Manrope}.insight{color:#334a41;background:#ebf1ec;border:1px solid #d8e1d9;border-radius:14px;align-items:center;gap:13px;margin-top:16px;padding:16px 19px;display:flex}.insight>svg{width:28px;height:28px}.insight div{flex:1}.insight strong{font-size:12px}.insight p{color:#687970;margin-top:3px;font-size:10px}.insight button{color:#3f6556;background:0 0;border:0;align-items:center;gap:5px;font-size:11px;font-weight:700;display:flex}.insight button svg{width:13px}.inbox-page{background:#fff;grid-template-columns:320px minmax(430px,1fr) 300px;height:calc(100vh - 72px);display:grid}.conversation-pane{border-right:1px solid var(--line);flex-direction:column;min-width:0;display:flex}.pane-head{justify-content:space-between;align-items:center;height:73px;padding:17px 18px 10px;display:flex}.pane-head>div{align-items:center;gap:8px;display:flex}.pane-head h1{font-size:22px}.search-field{border:1px solid var(--line);color:#686a70;background:#f8f7f5;border-radius:9px;align-items:center;height:39px;padding:0 10px;display:flex}.conversation-pane>.search-field{margin:0 17px}.segmented{background:#f1f0ed;border-radius:8px;gap:4px;margin:11px 17px 4px;padding:3px;display:flex}.segmented button{cursor:pointer;background:0 0;border:0;border-radius:6px;flex:1;padding:6px 10px;font-size:10px}.segmented button.active{background:#fff;font-weight:700;box-shadow:0 1px 2px #aaa5}.conversation-list{overflow:auto}.conversation-list>button{text-align:left;cursor:pointer;background:#fff;border:0;border-bottom:1px solid #edeae5;gap:10px;width:100%;padding:14px 16px;display:flex;position:relative}.conversation-list>button.active:before{content:"";background:#477564;border-radius:0 4px 4px 0;width:3px;position:absolute;top:10px;bottom:10px;left:0}.conversation-list>button>div{flex:1;min-width:0}.conversation-list>button>div>div:first-child{display:flex}.conversation-list time{color:#686a70;margin-left:auto;font-size:11px}.conversation-list span{color:#8d8881;font-size:11px}.conversation-list p{white-space:nowrap;text-overflow:ellipsis;color:#5f5b56;margin:6px 0;font-size:10px;overflow:hidden}.conversation-list .channel{color:#fff;background:#419c6d;border:2px solid #fff;border-radius:50%;place-items:center;width:16px;height:16px;display:grid;position:absolute;top:44px;left:43px}.conversation-list .channel svg{width:9px;height:9px}.conversation-list .channel.email{background:#4c80c0}.unread-dot{background:#3e7d66;border-radius:50%;width:7px;height:7px;position:absolute;top:43px;right:8px}.sla{color:#888;align-items:center;gap:3px;font-size:11px;display:inline-flex}.sla svg{width:11px}.sla.risk{color:var(--danger);font-weight:700}.message-pane{background:#f8f7f4;flex-direction:column;min-width:0;display:flex}.message-pane>header{border-bottom:1px solid var(--line);background:#fff;align-items:center;gap:10px;height:73px;padding:0 16px;display:flex}.message-pane>header>div{flex-direction:column;flex:1;display:flex}.message-pane>header span{color:#888;text-transform:none;font-size:11px}.resolve{border:1px solid var(--line);background:#fff;border-radius:8px;align-items:center;gap:5px;height:34px;padding:0 10px;font-size:10px;display:flex}.resolve.done{color:#267555;background:#e7f5ee}.message-pane .back,.context-pane header .icon-btn{display:none}.message-body{flex-direction:column;flex:1;padding:17px 7%;display:flex;overflow:auto}.date-divider{text-align:center;border-top:1px solid #e4e0d9;height:22px}.date-divider span{color:#686a70;background:#f8f7f4;padding:0 8px;font-size:11px;position:relative;top:-8px}.bubble{border-radius:14px;max-width:72%;padding:12px 14px;font-size:12px;line-height:1.5}.bubble time{text-align:right;color:#686a70;margin-top:4px;font-size:8px;display:block}.guest-bubble{border:1px solid var(--line);background:#fff;border-bottom-left-radius:4px;align-self:flex-start}.agent-bubble{background:#e3eee8;border-bottom-right-radius:4px;align-self:flex-end;margin-top:16px}.draft-label{color:#5e746a;align-items:center;gap:4px;margin-bottom:7px;font-size:11px;font-weight:700;display:flex}.draft-label svg{width:12px}.internal-note{color:#766342;background:#fff5de;border:1px solid #f0dfb9;border-radius:9px;align-items:flex-start;gap:8px;width:80%;margin:17px auto;padding:9px 11px;font-size:11px;display:flex}.internal-note svg{width:14px}.internal-note div{flex:1}.internal-note p{margin-top:3px}.quick-actions{border-top:1px solid var(--line);background:#fff;gap:6px;padding:7px 16px;display:flex;overflow:auto}.quick-actions button{border:1px solid var(--line);white-space:nowrap;background:#fff;border-radius:7px;align-items:center;gap:4px;height:30px;padding:0 8px;font-size:11px;display:flex}.quick-actions svg{width:12px}.composer{border:1px solid var(--line);background:#fff;border-radius:11px;margin:0 16px 13px;padding:9px}.composer textarea{resize:none;border:0;outline:0;width:100%;height:52px;font-size:11px}.composer>div{border-top:1px solid #eee;align-items:center;padding-top:6px;display:flex}.composer span{color:#686a70;flex:1;font-size:11px}.send{color:#fff;background:#2e5547;border:0;border-radius:7px;align-items:center;gap:5px;padding:7px 11px;font-size:10px;display:flex}.send:disabled{opacity:.45}.send svg{width:12px}.context-pane{border-left:1px solid var(--line);background:#fff;overflow:auto}.context-pane>header{border-bottom:1px solid var(--line);align-items:center;height:50px;padding:0 16px;font-size:11px;font-weight:700;display:flex}.context-profile{text-align:center;border-bottom:1px solid var(--line);padding:20px}.context-profile .avatar{margin:auto}.context-profile h2{margin-top:8px;font-size:16px}.context-profile p{color:#888;margin:3px 0 8px;font-size:11px}.context-section{border-bottom:1px solid var(--line);padding:15px}.context-section>label{color:#9a9288;letter-spacing:.1em;font-size:8px;font-weight:700}.context-stay{grid-template-columns:1fr 1fr;gap:13px;margin-top:11px;display:grid}.context-stay div{flex-direction:column;display:flex}.context-stay small,.template-meta small{color:#686a70;font-size:8px}.context-stay strong{margin-top:2px;font-size:10px}.status-row{justify-content:space-between;align-items:center;margin-top:10px;font-size:10px;display:flex!important}.mini-task{border:1px solid var(--line);border-radius:8px;align-items:center;gap:8px;margin-top:8px;padding:8px;display:flex}.mini-task>span{display:none}.mini-task>span.urgent{background:var(--danger)}.mini-task div{flex-direction:column;flex:1;display:flex}.mini-task strong{font-size:11px}.mini-task small{color:#686a70;font-size:8px}.mini-task svg{width:11px}.view-profile{border:1px solid var(--line);background:#fff;border-radius:8px;justify-content:center;align-items:center;gap:6px;width:calc(100% - 30px);height:37px;margin:15px;font-size:10px;display:flex}.guests-page{background:#fff;grid-template-columns:290px 1fr;height:calc(100vh - 72px);display:grid}.guest-list-pane{border-right:1px solid var(--line);overflow:auto}.guest-list-pane>.search-field{margin:0 16px 11px}.guest-list button{text-align:left;cursor:pointer;background:#fff;border:0;border-top:1px solid #eeeae5;align-items:center;gap:10px;width:100%;padding:13px 16px;display:flex}.guest-list button.active{background:#eef4f0}.guest-list button>div{flex-direction:column;flex:1;min-width:0;display:flex}.guest-list strong{font-size:11px}.guest-list span,.guest-list small{color:#8b867f;margin-top:3px;font-size:11px}.guest-list svg{color:#aaa;width:12px}.guest-detail{background:#f8f7f4;overflow:auto}.guest-hero{border-bottom:1px solid var(--line);background:#fff;align-items:center;gap:16px;height:130px;padding:25px 30px;display:flex}.guest-hero>div{flex:1}.guest-name{align-items:center;gap:8px;display:flex}.guest-name h1{font-size:24px}.guest-hero p{color:#888;margin-top:4px;font-size:11px}.contact-row{gap:16px;margin-top:9px;display:flex}.contact-row span{color:#666;align-items:center;gap:4px;font-size:11px;display:flex}.contact-row svg{width:12px}.guest-content{grid-template-columns:minmax(0,1fr) 270px;gap:15px;padding:20px 25px;display:grid}.guest-main{flex-direction:column;gap:14px;display:flex}.stay-facts{grid-template-columns:repeat(4,1fr);margin-top:18px;display:grid}.stay-facts>div{border-left:1px solid var(--line);flex-direction:column;padding-left:13px;display:flex}.stay-facts>div:first-child{border-left:0;padding-left:0}.stay-facts span{color:#686a70;font-size:8px}.stay-facts strong{margin-top:4px;font-size:10px}.readiness{color:#a46e21;font-size:11px}.readiness-grid{grid-template-columns:1fr 1fr;gap:9px;margin-top:14px;display:grid}.status-tile{border:1px solid var(--line);border-radius:9px;align-items:center;gap:8px;padding:10px;display:flex}.status-tile>span:first-child{border-radius:8px;place-items:center;width:28px;height:28px;display:grid}.status-tile>span.good{color:#287658;background:#e6f3ec}.status-tile>span.bad{color:#bd4036;background:#fae9e6}.status-tile svg{width:14px}.status-tile div{flex-direction:column;flex:1;display:flex}.status-tile small{color:#686a70;font-size:8px}.status-tile strong{text-transform:none;font-size:11px}.status-tile .check{color:#348060;width:13px}.alert-dot{color:#c04238;font-weight:700}.activity-row{border-top:1px solid var(--line);align-items:center;gap:10px;padding:12px 0;display:flex}.activity-row:first-of-type{margin-top:10px}.activity-row>svg{color:#6e8279;width:16px}.activity-row div{flex-direction:column;flex:1;display:flex}.activity-row strong{font-size:10px}.activity-row span{color:#686a70;margin-top:3px;font-size:8px}.guest-side{flex-direction:column;gap:14px;display:flex}.tag-list{flex-wrap:wrap;gap:6px;margin-top:12px;display:flex}.tag-list span{background:#f0f3ef;border-radius:6px;padding:5px 8px;font-size:11px}.note-row{gap:7px;margin-top:12px;font-size:10px;display:flex}.note-row svg{color:#9a7c46;width:13px}.text-action{color:var(--accent);background:0 0;border:0;margin-top:12px;font-size:11px}.mobile-back{display:none}.task-toolbar{align-items:center;gap:9px;margin-bottom:18px;display:flex}.task-toolbar>.search-field{width:300px}.task-toolbar>label:not(.search-field){border:1px solid var(--line);background:#fff;border-radius:9px;align-items:center;gap:5px;height:39px;padding:0 9px;font-size:10px;display:flex}.task-toolbar select,.knowledge-toolbar select{appearance:none;background:0 0;border:0;outline:0;font-size:10px}.task-toolbar label>svg{width:12px}.kanban{grid-template-columns:repeat(4,minmax(220px,1fr));gap:11px;display:grid;overflow:auto}.kanban-col{min-width:0}.kanban-col>header{align-items:center;gap:7px;height:36px;padding:0 4px;display:flex}.kanban-col>header strong{font-size:11px}.kanban-col>header .icon-btn{width:25px;height:25px;margin-left:auto}.column-dot{background:#88908c;border-radius:50%;width:8px;height:8px}.inProgress .column-dot{background:#347db7}.blocked .column-dot{background:#c98836}.done .column-dot{background:#398065}.kanban-cards{flex-direction:column;gap:9px;display:flex}.task-card{border:1px solid var(--line);background:#fff;border-radius:12px;padding:13px;position:relative}.task-card.urgent{border-top:3px solid var(--danger)}.task-card-top{justify-content:space-between;display:flex}.task-card h3{margin-top:11px;font-size:12px;line-height:1.4}.task-card>p{color:#777;margin-top:5px;font-size:11px;line-height:1.45}.task-guest{background:#f7f6f3;border-radius:8px;align-items:center;gap:7px;margin-top:10px;padding:7px;display:flex}.task-guest div{flex-direction:column;display:flex}.task-guest strong{font-size:11px}.task-guest span{color:#686a70;font-size:8px}.task-meta{border-top:1px solid #eeeae5;gap:12px;margin-top:10px;padding-top:9px;display:flex}.task-meta span{color:#888;align-items:center;gap:3px;font-size:8px;display:flex}.task-meta svg{width:11px}.task-meta .due-now{color:var(--danger);font-weight:700}.advance{border:1px solid var(--line);background:#fff;border-radius:7px;justify-content:center;align-items:center;gap:4px;width:100%;height:31px;margin-top:10px;font-size:11px;display:flex}.advance:hover{background:#edf4f0}.advance svg{width:12px}.completed{color:#398065;justify-content:center;align-items:center;gap:5px;margin-top:10px;font-size:11px;display:flex}.completed svg{width:13px}.column-empty{color:#aaa;border:1px dashed #d7d1c8;border-radius:11px;place-items:center;height:90px;font-size:11px;display:grid}.column-empty svg{width:16px}.safety-banner{background:#eaf3ee;border:1px solid #cfe2d7;border-radius:13px;align-items:center;gap:11px;margin-bottom:18px;padding:13px 16px;display:flex}.safety-banner>svg{color:#39725c}.safety-banner div{flex:1}.safety-banner p{color:#6f8179;margin-top:2px;font-size:11px}.automation-layout{grid-template-columns:1fr 380px;gap:16px;display:grid}.automation-list{flex-direction:column;gap:8px;display:flex;position:relative}.automation-card{z-index:1;border:1px solid var(--line);text-align:left;cursor:pointer;background:#fff;border-radius:12px;align-items:center;gap:12px;padding:13px;display:flex;position:relative}.automation-card.disabled{opacity:.55}.step-number{color:#fff;background:#2e463d;border-radius:50%;flex:none;place-items:center;width:29px;height:29px;font-size:10px;display:grid}.automation-main{flex:1}.automation-main h3{margin:7px 0 5px;font-size:12px}.automation-main>p{color:#888;align-items:center;gap:4px;font-size:11px;display:flex}.automation-main p svg{width:11px}.channels{gap:5px;margin-top:7px;display:flex}.channels span{color:#777;background:#f3f2ef;border-radius:5px;align-items:center;gap:3px;padding:3px 5px;font-size:8px;display:flex}.channels svg{width:9px}.switch input{display:none}.switch i{background:#ccc;border-radius:99px;width:35px;height:20px;display:block;position:relative}.switch i:after{content:"";background:#fff;border-radius:50%;width:16px;height:16px;transition:all .2s;position:absolute;top:2px;left:2px}.switch input:checked+i{background:#3e765f}.switch input:checked+i:after{left:17px}.automation-card>svg{color:#aaa;width:13px}.automation-detail{border:1px solid var(--line);background:#fff;border-radius:14px;align-self:start;padding:18px;position:sticky;top:90px}.detail-head,.template-detail>header{justify-content:space-between;display:flex}.detail-head h2,.template-detail h2{font-size:17px}.flow{background:#f6f6f3;border-radius:10px;justify-content:space-between;align-items:center;margin-top:15px;padding:11px;display:flex}.flow>div{text-align:center;flex-direction:column;align-items:center;display:flex}.flow>div>span{color:#527263;background:#fff;border-radius:8px;place-items:center;width:26px;height:26px;display:grid}.flow svg{width:13px}.flow small{color:#686a70;margin-top:5px;font-size:7px}.flow strong{text-transform:none;margin-top:2px;font-size:8px}.flow>i{border-top:1px dashed #aaa;width:18px}.approval-box,.review-warning{color:#836327;background:#fff4df;border:1px solid #eedbb8;border-radius:9px;gap:9px;margin-top:12px;padding:10px;display:flex}.approval-box svg,.review-warning svg{flex:none;width:16px}.approval-box strong,.review-warning strong{font-size:11px}.approval-box p,.review-warning p{margin-top:3px;font-size:8px}.template-preview{border:1px solid var(--line);border-radius:10px;margin-top:12px;overflow:hidden}.template-preview header{background:#f6f5f2;justify-content:space-between;align-items:center;height:34px;padding:0 10px;font-size:11px;display:flex}.preview-message{gap:8px;padding:13px;font-size:10px;line-height:1.5;display:flex}.preview-message>svg{color:#866f43;flex:none;width:14px}.preview-message mark{color:#395d4e;background:#eaf1ed}.variables{margin-top:13px}.variables>span{font-size:11px;font-weight:700}.variables>div{flex-wrap:wrap;gap:5px;margin-top:7px;display:flex}.variables code{color:#5b6862;background:#f2f1ee;border-radius:4px;padding:4px;font:8px monospace}.outline-wide{border:1px solid var(--line);background:#fff;border-radius:8px;width:100%;height:36px;margin-top:15px;font-size:11px;font-weight:700}.outline-wide svg{vertical-align:middle;width:11px}.knowledge-toolbar{gap:9px;margin-bottom:16px;display:flex}.knowledge-toolbar>.search-field{flex:1}.knowledge-toolbar>label:not(.search-field),.filter-btn{border:1px solid var(--line);background:#fff;border-radius:9px;align-items:center;gap:6px;height:39px;padding:0 12px;font-size:10px;display:flex}.knowledge-layout{border:1px solid var(--line);background:#fff;border-radius:14px;grid-template-columns:210px 330px 1fr;height:calc(100vh - 230px);min-height:480px;display:grid;overflow:hidden}.category-list{border-right:1px solid var(--line);padding:17px 10px;overflow:auto}.category-list>span{color:#686a70;margin-left:9px;font-size:8px}.category-list button{color:#615e59;background:0 0;border:0;border-radius:7px;align-items:center;width:100%;height:35px;padding:0 9px;font-size:10px;display:flex}.category-list button.active{color:#315d4c;background:#edf3ef;font-weight:700}.category-list button b{background:#eee;border-radius:9px;margin-left:auto;padding:2px 6px;font-size:8px}.template-list{border-right:1px solid var(--line);overflow:auto}.template-list>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;height:48px;padding:0 14px;font-size:11px;display:flex}.template-list>header span{color:#686a70;font-size:8px}.template-list>button{border:0;border-bottom:1px solid var(--line);text-align:left;cursor:pointer;background:#fff;width:100%;padding:13px 14px;display:block}.template-list>button.active{border-left:1px solid var(--line);background:#f0f5f2}.template-list h3{margin:7px 0 4px;font-size:11px}.template-list p{color:#777;white-space:nowrap;text-overflow:ellipsis;font-size:11px;overflow:hidden}.template-list>button>span{color:#686a70;justify-content:space-between;align-items:center;margin-top:7px;font-size:8px;display:flex}.template-list svg{width:10px}.template-detail{padding:21px;overflow:auto}.template-meta{border-bottom:1px solid var(--line);gap:20px;padding:16px 0;display:flex}.template-meta>span{flex-direction:column;gap:4px;display:flex}.template-meta strong{font-size:11px}.template-body{border:1px solid var(--line);background:#faf9f7;border-radius:9px;min-height:180px;margin-top:15px;padding:17px;font-size:11px;line-height:1.55}.template-body p:empty{height:8px}.copy-btn{color:#fff;background:#2d4c40;border:0;border-radius:8px;align-items:center;gap:6px;height:38px;margin-top:13px;padding:0 15px;font-size:10px;display:flex}.copy-btn.copied{background:#267656}.copy-btn svg{width:13px}.empty{text-align:center;color:#888;padding:50px 15px}.empty-icon{background:#edf3ef;border-radius:50%;place-items:center;width:34px;height:34px;margin:auto;display:grid}.empty h3{margin-top:9px;font-size:12px}.empty p{margin-top:4px;font-size:11px}.settings-grid{grid-template-columns:1fr 1fr;gap:12px;display:grid}.settings-grid button{text-align:left;align-items:center;gap:12px;display:flex}.settings-grid button>svg:first-child{color:#4c7564;width:25px;height:25px}.settings-grid button>div{flex:1}.settings-grid h3{font-size:13px}.settings-grid p{color:#888;margin-top:4px;font-size:10px}@media (width>=768px) and (width<=1199px){.topbar{padding:0 18px}.menu-btn{margin-right:10px;display:grid}.global-search{width:280px}.shift{display:none}.page{padding:27px 24px}.metrics{grid-template-columns:repeat(3,1fr)}.metrics .metric-card:nth-child(n+4){grid-column:span 1}.dashboard-grid{grid-template-columns:1fr 1fr}.inbox-page{grid-template-columns:280px 1fr}.context-pane{z-index:30;width:300px;transition:all .2s;position:fixed;top:72px;bottom:0;right:0;transform:translate(100%);box-shadow:-8px 0 30px #0002}.context-pane.open{transform:none}.context-pane header .icon-btn{margin-left:auto;display:grid}.message-pane .info{display:grid}.guests-page{grid-template-columns:270px 1fr}.guest-content{grid-template-columns:1fr}.guest-side{grid-template-columns:repeat(3,1fr);display:grid}.kanban{grid-template-columns:repeat(4,260px)}.automation-layout{grid-template-columns:1fr 340px}.knowledge-layout{grid-template-columns:170px 280px 1fr}.sidebar{transition:all .2s;transform:translate(-100%)}.sidebar.open{transform:none}.scrim{z-index:40;background:#0006;position:fixed;inset:0}}@media (width<=767px){.app-main{padding-bottom:70px}.topbar{height:60px;padding:0 13px}.top-date span,.global-search,.shift,.top-actions .avatar{display:none}.top-date{flex:1}.menu-btn{margin-right:4px;display:grid}.sidebar{width:min(82vw,300px);padding-top:max(18px,env(safe-area-inset-top));transition:all .2s;transform:translate(-100%)}.sidebar.open{transform:none}.scrim{z-index:40;background:#0007;position:fixed;inset:0}.bottom-nav{z-index:35;height:calc(64px + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom);border-top:1px solid var(--line);background:#fff;justify-content:space-around;display:flex;position:fixed;bottom:0;left:0;right:0}.bottom-nav button{color:#888;background:0 0;border:0;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:3px;min-height:44px;font-size:11px;display:flex;position:relative}.bottom-nav button.active{color:#315d4d}.bottom-nav svg{width:20px}.bottom-nav i{background:var(--danger);color:#fff;border-radius:9px;margin-left:21px;padding:1px 4px;font-size:8px;font-style:normal;position:absolute;top:7px}.page{padding:22px 14px 35px}.page-heading{align-items:flex-start;margin-bottom:20px}.page-heading h1{font-size:25px}.page-heading .primary{justify-content:center;width:40px;padding:0;font-size:0}.metrics{scroll-snap-type:x mandatory;margin:0 -14px 13px;padding:0 14px 4px;display:flex;overflow-x:auto}.metric-card{scroll-snap-align:start;min-width:154px;padding:12px}.dashboard-grid{grid-template-columns:1fr}.dashboard-grid>.panel{padding:15px}.timeline-panel{order:3}.arrivals-panel{order:2}.dept-panel{order:4}.attention-list button>small{display:none}.insight{align-items:flex-start}.insight button{font-size:0}.insight button svg{width:16px}.inbox-page,.guests-page{height:calc(100vh - 124px);display:block}.conversation-pane,.guest-list-pane{border:0;height:100%}.message-pane,.guest-detail,.inbox-page.mobile-detail .conversation-pane,.guests-page.mobile-detail .guest-list-pane{display:none}.inbox-page.mobile-detail .message-pane,.guests-page.mobile-detail .guest-detail{height:100%;display:flex}.message-pane>header{height:60px;padding:0 8px}.message-pane .back{display:grid}.message-pane>header .avatar{width:35px;height:35px}.message-pane>header .resolve{justify-content:center;width:35px;padding:0;font-size:0}.message-body{padding:15px}.bubble{max-width:88%}.quick-actions{padding-left:10px}.composer{margin:0 9px 8px}.context-pane{z-index:60;max-height:86vh;padding-bottom:env(safe-area-inset-bottom);border-radius:18px 18px 0 0;transition:all .2s;position:fixed;inset:auto 0 0;transform:translateY(100%);box-shadow:0 -10px 30px #0003}.context-pane.open{transform:none}.context-pane header .icon-btn{margin-left:auto;display:grid}.guests-page.mobile-detail .guest-detail{flex-direction:column;overflow:auto}.mobile-back{background:#fff;border:0;align-items:center;gap:6px;padding:12px 14px;font-size:11px;display:flex}.guest-hero{flex-wrap:wrap;align-items:flex-start;height:auto;min-height:154px;padding:18px 14px}.guest-hero .avatar{width:54px;height:54px}.guest-name h1{font-size:20px}.guest-hero>.primary{justify-content:center;width:100%}.contact-row{flex-direction:column;gap:4px}.guest-content{padding:13px;display:block}.guest-main,.guest-side{gap:10px}.guest-side{margin-top:10px;display:flex}.stay-facts{grid-template-columns:1fr 1fr;gap:14px}.stay-facts>div:nth-child(3){border-left:0;padding-left:0}.readiness-grid{grid-template-columns:1fr}.task-toolbar{overflow:auto}.task-toolbar>.search-field{min-width:190px}.kanban{flex-direction:column;display:flex;overflow:visible}.kanban-col>header{margin-top:6px}.kanban-cards{grid-template-columns:1fr;display:grid}.automation-layout{grid-template-columns:1fr}.automation-detail{position:static}.automation-card{padding:11px}.automation-card>svg{display:none}.safety-banner{align-items:flex-start}.safety-banner>.badge,.knowledge-toolbar .filter-btn,.knowledge-toolbar>label:not(.search-field){display:none}.knowledge-layout{background:0 0;border:0;height:auto;min-height:0;display:block}.category-list{border:0;gap:6px;padding:0 0 10px;display:flex;overflow-x:auto}.category-list>span{display:none}.category-list button{white-space:nowrap;border:1px solid var(--line);width:auto;padding:0 10px;background:#fff!important}.category-list button.active{border-color:#527465}.template-list{border:1px solid var(--line);background:#fff;border-radius:12px}.template-detail{border:1px solid var(--line);background:#fff;border-radius:12px;margin-top:12px}.settings-grid{grid-template-columns:1fr}}.language-select{border:1px solid var(--line);color:#595651;cursor:pointer;background:#fff;border-radius:9px;flex:none;align-items:center;gap:6px;height:38px;padding:0 9px;display:flex}.language-select>span{color:#446356;font-size:10px;font-weight:700}.language-select select{cursor:pointer;color:inherit;background:0 0;border:0;outline:0;font-size:11px}.profile,.account-avatar{cursor:pointer}.account-avatar{border:0}.account-settings{margin-bottom:24px;overflow:hidden;padding:0!important}.account-settings-title{align-items:center;gap:14px;padding:20px;display:flex}.account-settings-title .eyebrow{margin-bottom:3px}.account-settings-title h2{font-size:17px}.account-settings-title p{color:var(--muted);margin-top:3px;font-size:10px}.settings-icon{color:#3e6b59;background:#e9f1ec;border-radius:12px;place-items:center;width:42px;height:42px;display:grid}.account-language{border-top:1px solid var(--line);align-items:center;gap:12px;padding:16px 20px;display:flex}.account-language>svg{color:#527465}.account-language>div{flex-direction:column;flex:1;display:flex}.account-language strong{font-size:12px}.account-language span{color:var(--muted);margin-top:3px;font-size:9px}.settings-section-title{margin-bottom:12px;font-size:14px}@media (width<=767px){.account-language{flex-wrap:wrap;align-items:flex-start}.account-language>div{min-width:180px}.account-language .language-select{justify-content:space-between;width:100%}.account-language .language-select select{flex:1}}.eyebrow{display:none}.page-heading{margin-bottom:24px}.page-heading h1{font-size:30px;line-height:1.15}.page-heading p{font-size:15px;line-height:1.45}.panel,.detail-card,.metric-card,.automation-card,.task-card{box-shadow:none}.panel,.detail-card{border-color:#e8e5df}.primary{border-radius:12px;min-height:44px;font-size:14px}.icon-btn{min-width:44px;min-height:44px}.metric-card{min-height:82px}.metric-card span{font-size:12px}.metric-card small{font-size:11px;line-height:1.25}.attention-list button,.stay-list button,.dept-list button{min-height:68px}.attention-list strong,.stay-list strong,.dept-list strong{font-size:13px}.attention-list span,.stay-list span{font-size:11px}.link-btn,.text-action{min-height:36px;font-size:12px}.badge{padding:4px 9px;font-size:11px}.today-page .dept-panel,.today-page>.insight{display:none}.today-page .arrivals-panel{grid-column:1/-1}.bottom-nav button{font-size:11px}.advance,.copy-btn,.outline-wide,.view-profile{min-height:44px;font-size:12px}.task-card h3,.automation-main h3{font-size:14px}.task-card>p,.automation-main>p,.status-row{font-size:11px}.task-meta span,.channels span{font-size:10px}.template-list h3{font-size:13px}.template-list p,.template-body{font-size:11px}.category-list button{min-height:44px;font-size:12px}.settings-grid button{min-height:82px}.settings-grid p{font-size:11px;line-height:1.35}@media (width<=767px){.page{padding-top:20px}.page-heading h1{font-size:28px}.metrics{grid-template-columns:1fr 1fr;gap:10px;margin:0 0 14px;padding:0;display:grid;overflow:visible}.metric-card{min-width:0;min-height:92px}.metrics .metric-card:nth-child(5){display:none}.dashboard-grid{gap:12px}.attention-list button{min-height:72px}.today-page .arrivals-panel{grid-column:auto}.quick-actions button{min-height:40px;font-size:11px}.segmented button{min-height:38px;font-size:11px}.conversation-list>button,.guest-list button{min-height:72px}.task-toolbar>label:not(.search-field),.search-field{min-height:44px}.task-card{padding:16px}.automation-card{min-height:96px}.template-list>button{padding:16px 14px}.template-detail{padding:18px}}.settings-sheet-backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:80;background:#1118;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.settings-sheet{background:#fff;border-radius:20px;width:min(460px,100%);padding:22px;box-shadow:0 24px 80px #0004}.settings-sheet header{border-bottom:1px solid var(--line);align-items:center;gap:12px;padding-bottom:18px;display:flex}.settings-sheet header>svg{color:#466c5c;width:26px;height:26px}.settings-sheet header>div{flex:1}.settings-sheet h2{font-size:20px}.settings-sheet header p{color:var(--muted);margin-top:3px;font-size:12px}.settings-detail-row{border-bottom:1px solid var(--line);align-items:center;gap:9px;min-height:48px;font-size:13px;display:flex}.settings-detail-row svg{width:16px;color:var(--success)}.settings-sheet>.primary{justify-content:center;width:100%;margin-top:18px}@media (width<=767px){.settings-sheet-backdrop{place-items:end center;padding:0}.settings-sheet{padding:20px 18px calc(20px + env(safe-area-inset-bottom));border-radius:22px 22px 0 0}}.tasks-page .page-heading>.primary,.automations-page .page-heading>.primary,.knowledge-page .page-heading>.primary,.knowledge-page .filter-btn,.automation-detail .detail-head>.icon-btn,.template-detail>header>.icon-btn,.kanban-col>header>.icon-btn,.conversation-pane .pane-head>.icon-btn,.message-pane>header>.icon-btn:last-child,.quick-actions button:nth-child(3),.quick-actions button:nth-child(4),.composer .icon-btn,.view-profile,.outline-wide,.category-list>span{display:none!important}:root{--bg:#f2f4f2;--surface:#ffffffdb;--surface-soft:#f8f9f7c7;--text:#1d1d1f;--muted:#6e6e73;--line:#3c3c431f;--accent:#28765b;--accent-soft:#e4f2ec;--success:#24845f;--warning:#a86b16;--danger:#c93c32;--vip:#7558ba;--sidebar:#f4f7f4c2;--radius:22px;font-family:-apple-system,BlinkMacSystemFont,SF Pro Text,Segoe UI,sans-serif}body{background:radial-gradient(circle at 10% 0%,#dfece6 0,transparent 28%),radial-gradient(circle at 96% 8%,#ede4d6 0,transparent 27%),var(--bg);background-attachment:fixed}button,input,textarea,select{font-family:inherit}h1,h2,h3,.brand strong{letter-spacing:-.018em;font-family:-apple-system,BlinkMacSystemFont,SF Pro Display,Segoe UI,sans-serif}button{transition:background-color .18s,border-color .18s,transform .18s,box-shadow .18s}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline-offset:2px;outline:3px solid #0a84ff61}.sidebar{color:#2f3934;background:var(--sidebar);-webkit-backdrop-filter:blur(34px)saturate(165%);border-right:1px solid #ffffffb3;width:256px;padding:24px 14px 18px;box-shadow:1px 0 #1e32280a}.desktop .app-main{margin-left:256px}.brand{padding:0 10px}.brand-mark{color:#fff;background:linear-gradient(145deg,#315a49,#1e3b30);border:0;box-shadow:0 5px 14px #1b45352a}.brand strong{color:#202824}.brand span{color:#7b8580}.sidebar nav{gap:3px;margin-top:28px}.sidebar nav button{color:#65716b;border-radius:13px;height:46px;font-size:14px}.sidebar nav button.active:before{display:none}.sidebar nav button b{background:#ff3b30}.shift-card{color:#33453d;background:#ffffff80;border:1px solid #ffffffc7;border-radius:15px}.shift-card p,.profile small{color:#78837d}.profile{border-radius:14px}.profile:hover{background:#ffffff8c}.topbar{-webkit-backdrop-filter:blur(28px)saturate(170%);background:#fafbf9b8;border-bottom:1px solid #3c3c4314;height:70px;padding:0 32px}.global-search{background:#ebedeab8;border:1px solid #ffffffe6;border-radius:13px;height:40px;box-shadow:inset 0 1px 1px #fffc}.global-search:focus-within{background:#fff;box-shadow:0 0 0 3px #28765b1f}.shift{background:#ffffffad;border:1px solid #3c3c431a;height:36px}.bell,.account-avatar{background:#ffffff8c}.account-avatar{color:#315246}.page{max-width:1540px;padding:38px 40px 64px}.page-heading{align-items:center;margin-bottom:30px}.page-heading h1{font-size:34px;font-weight:700}.page-heading p{color:#73777a;font-size:15px}.primary{background:#1f4134f0;border-radius:14px;height:44px;box-shadow:0 6px 16px #1e433424}.primary:hover{background:#193e30;box-shadow:0 8px 22px #1e433433}.panel,.detail-card,.metric-card,.automation-card,.task-card{background:var(--surface);-webkit-backdrop-filter:blur(16px);border:1px solid #ffffffdb;box-shadow:0 1px 2px #202d260a,0 10px 32px #2a3a310e}.panel,.detail-card{border-radius:22px}.metric-card{border-radius:18px;min-height:88px;padding:16px}.metric-card:hover,.automation-card:hover,.task-card:hover{transform:translateY(-1px);box-shadow:0 2px 3px #202d260a,0 14px 36px #2a3a3116}.metric-icon{border-radius:12px}.metric-card strong{font-size:25px}.metric-card span{color:#444a47}.metric-card small{color:#686a70}.metrics{gap:12px}.dashboard-grid{gap:18px}.dashboard-grid>.panel{padding:22px}.section-title h2,.card-heading h2{font-size:17px}.attention-list button,.stay-list button,.dept-list button{background:0 0;border-color:#3c3c431a;border-radius:10px;padding-left:6px;padding-right:6px}.attention-icon,.dept-symbol{border-radius:11px}.timeline .current i{box-shadow:0 0 0 5px #d3a14526}.badge{letter-spacing:-.01em;font-weight:650}.link-btn{font-weight:600}.conversation-pane,.guest-list-pane,.message-pane>header,.guest-hero,.context-pane{-webkit-backdrop-filter:blur(24px);background:#ffffffb3}.conversation-pane,.guest-list-pane{border-color:#3c3c431a}.message-pane,.guest-detail{background:#f4f6f38c}.conversation-list>button,.guest-list button{background:0 0;border-color:#3c3c4317}.conversation-list>button:hover,.guest-list button:hover{background:#ffffff9e}.conversation-list>button.active,.guest-list button.active{background:#e0eee7d1}.conversation-list>button.active:before{display:none}.message-pane>header{border-color:#3c3c431a}.message-body{background:linear-gradient(#f7f8f685,#eff3efb3)}.bubble{border-radius:18px;box-shadow:0 1px 3px #14241c0f}.guest-bubble{border-color:#3c3c4314;border-bottom-left-radius:6px}.agent-bubble{background:#dfeee7;border-bottom-right-radius:6px}.quick-actions,.composer{-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);background:#ffffffc7}.quick-actions button{background:#ffffffc2;border-radius:10px;min-height:36px}.composer{border-color:#3c3c431a;border-radius:16px;box-shadow:0 8px 26px #23352c14}.send{border-radius:10px}.context-pane{border-color:#3c3c431a}.guest-hero{height:140px}.guest-content{gap:18px;padding:24px}.status-tile{background:#f8f9f7a3;border-color:#3c3c431a;border-radius:13px}.stay-card{border-left:0}.detail-card{padding:20px}.task-toolbar>label:not(.search-field),.knowledge-toolbar>label:not(.search-field),.filter-btn{background:#ffffffbd;border:1px solid #ffffffe6;border-radius:12px;box-shadow:0 2px 8px #28372f0a}.kanban{gap:14px}.kanban-col>header{height:44px}.task-card{border-radius:16px;padding:16px}.task-guest{background:#7676800f;border-radius:11px}.advance{background:#fffc;border-radius:11px}.safety-banner{background:#e2f1e9c2;border:1px solid #ffffffd1;border-radius:17px;padding:16px 18px;box-shadow:0 8px 26px #264c3b0f}.automation-layout{gap:18px}.automation-card{border-radius:17px;padding:16px}.step-number{background:#315d4c}.automation-detail{-webkit-backdrop-filter:blur(24px);backdrop-filter:blur(24px);background:#ffffffd6;border:1px solid #ffffffe6;border-radius:22px;box-shadow:0 16px 44px #25372e1a}.flow{background:#7676800e;border-radius:14px}.approval-box,.review-warning{border-radius:13px}.template-preview{border-radius:14px}.knowledge-layout{-webkit-backdrop-filter:blur(24px);backdrop-filter:blur(24px);background:#ffffffad;border:1px solid #ffffffe6;border-radius:22px;box-shadow:0 12px 38px #23362c12}.category-list,.template-list{border-color:#3c3c431a}.category-list button{border-radius:11px}.category-list button.active{background:#dcece4d1}.template-list>button{background:0 0;border-color:#3c3c4317}.template-list>button:hover{background:#fff9}.template-list>button.active{background:#e6f0ebd1;border-left:0}.template-body{background:#7676800e;border:0;border-radius:14px}.copy-btn{border-radius:11px}.account-settings{background:#ffffffd1}.settings-grid{gap:14px}.settings-grid button:hover{transform:translateY(-1px)}.bottom-nav{height:calc(64px + env(safe-area-inset-bottom));-webkit-backdrop-filter:blur(30px)saturate(180%);background:#f8faf8c7;border:1px solid #fffc;border-radius:22px;bottom:8px;left:10px;right:10px;overflow:hidden;box-shadow:0 10px 34px #1f2e2729}.bottom-nav button.active:before{content:"";z-index:-1;background:#3378581f;border-radius:12px;width:34px;height:27px;position:absolute;top:8px}.scrim{-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}@media (width>=768px) and (width<=1199px){.page{padding:32px 28px 58px}.sidebar{box-shadow:14px 0 50px #192d2329}.dashboard-grid{gap:14px}.guest-content{padding:20px}.knowledge-layout{grid-template-columns:180px 290px 1fr}}@media (width<=767px){body{background:radial-gradient(circle at 50% -10%,#e2ede7 0,transparent 33%),var(--bg)}.app-main{padding-bottom:82px}.topbar{background:#f9faf8c2;height:58px;padding:0 14px}.page{padding:24px 16px 40px}.page-heading{margin-bottom:22px}.page-heading h1{font-size:30px}.page-heading p{font-size:14px}.page-heading .primary{border-radius:50%;width:46px;height:46px}.metrics{gap:10px}.metric-card{border-radius:18px;min-height:100px;padding:15px}.dashboard-grid>.panel{padding:18px}.panel,.detail-card{border-radius:20px}.attention-list button{min-height:76px}.conversation-pane,.guest-list-pane{background:#f8faf8b3}.pane-head{height:70px}.message-pane>header{background:#fafbf9d1}.composer{margin-bottom:10px}.guest-hero{background:#ffffffc2}.task-card,.automation-card{border-radius:17px}.knowledge-layout{box-shadow:none;-webkit-backdrop-filter:none;backdrop-filter:none;background:0 0;border:0}.template-list,.template-detail{box-shadow:0 8px 30px #23362c0f;border-color:#ffffffe6!important}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}@media (prefers-contrast:more){:root{--line:#19191b47;--muted:#515154}.panel,.detail-card,.metric-card,.automation-card,.task-card{border-color:var(--line)}.sidebar nav button.active{outline:2px solid var(--accent)}}.task-meta span,.channels span,.context-section>label,.context-stay small,.template-meta small,.timeline time,.timeline span,.stay-state small{font-size:11px}.mini-task strong,.mini-task small{font-size:11px;line-height:1.3}.conversation-list span,.conversation-list time,.context-profile p{font-size:11px}.conversation-list p{font-size:12px}.status-tile small{font-size:11px}.status-tile strong{font-size:12px}.automation-main>p,.template-list>header span{font-size:11px}@media (width<=767px){button,select,input,textarea{touch-action:manipulation}.link-btn,.text-action,.quick-actions button,.segmented button{min-height:44px}}.management-health{background:#e5f2ebc7;border:1px solid #ffffffe6;border-radius:20px;align-items:center;gap:14px;margin-bottom:18px;padding:18px 20px;display:flex;box-shadow:0 8px 28px #2343330f}.management-health>svg{color:#347058;width:26px;height:26px}.management-health>div{flex:1}.management-health strong{font-size:14px}.management-health p{color:var(--muted);margin-top:3px;font-size:12px}.management-health>span{color:#347058;align-items:center;gap:6px;font-size:11px;font-weight:650;display:flex}.management-health>span svg{width:15px}.management-grid{grid-template-columns:1fr 1fr;gap:14px;display:grid}.management-card{text-align:left;background:#fffc;border:1px solid #ffffffe6;border-radius:22px;align-items:flex-start;gap:15px;min-height:148px;padding:22px;display:flex;box-shadow:0 10px 32px #24352c0f}.management-card:hover{transform:translateY(-2px);box-shadow:0 14px 38px #24352c1a}.management-icon{border-radius:13px;flex:none;place-items:center;width:42px;height:42px;display:grid}.management-icon.blue{color:#3477b9;background:#e8f2fc}.management-icon.green{color:#347058;background:#e5f2eb}.management-icon.orange{color:#a46d23;background:#fff0db}.management-icon.purple{color:#7454b5;background:#f0ebfb}.management-icon.neutral{color:#5f6863;background:#eceeeb}.management-icon.red{color:#b9473d;background:#fae8e6}.management-card>div{flex:1}.management-card h2{font-size:17px}.management-card p{color:var(--muted);margin-top:5px;font-size:13px;line-height:1.4}.management-card small{color:#47705e;margin-top:16px;font-size:11px;font-weight:600;display:block}.management-card>svg{color:#9a9e9b;width:15px;margin-top:13px}.work-toolbar{justify-content:space-between;align-items:center;gap:14px;margin-bottom:24px;display:flex}.work-toolbar>.search-field{background:#ffffffbd;border-color:#ffffffe6;width:min(420px,45%)}.work-scope{background:#76768014;border-radius:12px;padding:3px;display:flex}.work-scope button{min-height:36px;color:var(--muted);background:0 0;border:0;border-radius:9px;padding:0 14px;font-size:12px}.work-scope button.active{color:var(--text);background:#fff;font-weight:650;box-shadow:0 2px 8px #212d2714}.work-groups{flex-direction:column;gap:20px;display:flex}.work-group>header{justify-content:space-between;align-items:center;height:42px;padding:0 5px;display:flex}.work-group>header>div{align-items:center;gap:9px;display:flex}.work-group>header svg{color:#708078;width:17px}.work-group.overdue>header svg{color:var(--danger)}.work-group.completed>header svg{color:var(--success)}.work-group header span{flex-direction:column;display:flex}.work-group header strong{font-size:14px}.work-group header small{color:var(--muted);margin-top:1px;font-size:10px}.work-list{background:#ffffffc7;border:1px solid #ffffffe6;border-radius:20px;overflow:hidden;box-shadow:0 9px 30px #23342b0e}.work-row{text-align:left;background:0 0;border:0;border-bottom:1px solid #3c3c4317;grid-template-columns:4px 42px minmax(240px,1fr) 110px 110px auto 18px;align-items:center;gap:12px;width:100%;min-height:76px;padding:12px 16px;display:grid}.work-row:last-child{border-bottom:0}.work-row:hover{background:#eef4f0b8}.work-status{display:none}.work-row.urgent .work-status{background:var(--danger)}.work-generic{color:#507060;background:#edf1ee;border-radius:50%;place-items:center;width:42px;height:42px;display:grid}.work-primary{flex-direction:column;display:flex}.work-primary strong{font-size:13px}.work-primary span,.work-due,.work-owner{color:var(--muted);font-size:11px}.work-due,.work-owner{align-items:center;gap:5px;display:flex}.work-due svg,.work-owner svg{width:14px}.work-row>svg{color:#a3a6a4;width:14px}.work-detail-sheet>.primary{justify-content:center;width:100%;margin-top:18px}.work-detail-guest{background:#f2f5f2;border-radius:14px;align-items:center;gap:10px;margin-top:18px;padding:12px;display:flex}.work-detail-guest>div{flex-direction:column;display:flex}.work-detail-guest strong{font-size:12px}.work-detail-guest span{color:var(--muted);font-size:11px}.work-detail-facts{margin-top:12px}.work-detail-facts p{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:42px;font-size:12px;display:flex}.work-detail-facts p>span{color:var(--muted)}.work-description{color:var(--muted);margin-top:14px;font-size:12px;line-height:1.5}@media (width<=900px){.management-grid{grid-template-columns:1fr}.work-row{grid-template-columns:4px 42px 1fr auto 18px}.work-owner,.work-row>.badge{display:none}.work-due{justify-self:end}}@media (width<=767px){.management-health{align-items:flex-start;padding:16px}.management-health>span{display:none}.management-grid{gap:10px}.management-card{border-radius:19px;min-height:118px;padding:17px}.management-card p{font-size:12px}.management-card small{margin-top:10px}.work-toolbar{flex-direction:column;align-items:stretch;margin-bottom:16px}.work-toolbar>.search-field,.work-scope{width:100%}.work-scope button{flex:1;min-height:42px}.work-groups{gap:16px}.work-group>header{height:48px}.work-list{border-radius:18px}.work-row{grid-template-columns:4px 38px minmax(0,1fr) 16px;gap:10px;min-height:86px;padding:12px}.work-row .avatar{width:38px;height:38px}.work-due{grid-column:3;justify-self:start;margin-top:-14px}.work-primary strong{font-size:13px;line-height:1.3}.work-primary span{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.work-row>svg{grid-area:1/4/3}.work-group.completed{opacity:.78}}.arrival-page{background:0 0;grid-template-columns:310px 1fr;height:calc(100vh - 70px);display:grid}.arrival-list{border-right:1px solid var(--line);-webkit-backdrop-filter:blur(24px);backdrop-filter:blur(24px);background:#f9faf8b8;overflow:auto}.arrival-list>header{justify-content:space-between;align-items:center;height:76px;padding:18px 18px 8px;display:flex}.arrival-list>header>div{align-items:center;display:flex}.arrival-list h1{font-size:24px}.arrival-list>p{color:var(--muted);padding:0 18px 15px;font-size:12px}.arrival-list>div>button{border:0;border-top:1px solid var(--line);text-align:left;background:0 0;align-items:center;gap:10px;width:100%;min-height:84px;padding:13px 16px;display:flex}.arrival-list>div>button:hover{background:#fff9}.arrival-list>div>button.active{background:#e0eee7d1}.arrival-list button>div{flex-direction:column;flex:1;min-width:0;display:flex}.arrival-list strong{font-size:12px}.arrival-list span,.arrival-list small{color:var(--muted);margin-top:3px;font-size:10px}.arrival-list button>svg{color:#999;width:13px}.arrival-back{display:none}.arrival-detail{overflow:auto}.arrival-hero{border-bottom:1px solid var(--line);background:#ffffffad;justify-content:space-between;align-items:center;height:126px;padding:24px 32px;display:flex}.arrival-hero>div:first-child{align-items:center;gap:15px;display:flex}.arrival-hero h1{font-size:27px}.arrival-hero p{color:var(--muted);margin-top:4px;font-size:12px}.arrival-progress{grid-template-columns:auto 1fr;align-items:baseline;column-gap:5px;width:180px;display:grid}.arrival-progress strong{font-size:26px}.arrival-progress span{color:var(--muted);font-size:11px}.arrival-progress i{background:#dfe4e0;border-radius:6px;grid-column:1/-1;height:6px;margin-top:8px;overflow:hidden}.arrival-progress b{background:var(--success);border-radius:6px;height:100%;transition:width .25s;display:block}.arrival-content{grid-template-columns:minmax(0,1fr) minmax(280px,330px);gap:18px;padding:22px 26px 50px;display:grid}.arrival-checklist,.guest-page-preview{background:#fffc;border:1px solid #ffffffe6;border-radius:22px;box-shadow:0 10px 32px #23352c0f}.arrival-checklist{padding:20px}.arrival-section-title{justify-content:space-between;align-items:flex-start;margin-bottom:14px;display:flex}.arrival-section-title h2{font-size:18px}.arrival-section-title p{color:var(--muted);margin-top:4px;font-size:11px}.arrival-steps{flex-direction:column;display:flex}.arrival-step{border-top:1px solid var(--line);align-items:center;gap:12px;min-height:72px;padding:12px 6px;display:flex}.arrival-step:first-child{border-top:0}.step-icon{color:#707a74;background:#edf0ed;border-radius:11px;place-items:center;width:36px;height:36px;display:grid}.arrival-step.done .step-icon{color:#287656;background:#e5f3eb}.arrival-step.attention .step-icon{color:#bf4339;background:#fae9e6}.arrival-step>div{flex:1}.arrival-step strong{font-size:12px}.arrival-step p{color:var(--muted);margin-top:3px;font-size:10px}.arrival-step>button{color:#fff;background:#2b5847;border:0;border-radius:10px;align-items:center;gap:5px;min-height:36px;padding:0 11px;font-size:10px;display:flex}.arrival-step>button svg{width:13px}.guest-page-preview{align-self:start;padding:14px;position:sticky;top:20px}.preview-toolbar{justify-content:space-between;align-items:center;height:34px;padding:0 5px 10px;font-size:11px;font-weight:650;display:flex}.preview-phone{border:1px solid var(--line);background:linear-gradient(#f4f8f5,#fff);border-radius:19px;padding:20px 16px}.preview-brand{text-align:center;flex-direction:column;align-items:center;display:flex}.preview-brand>span{color:#fff;background:#294c3e;border-radius:11px;place-items:center;width:35px;height:35px;font-weight:700;display:grid}.preview-brand strong{margin-top:10px;font-size:16px}.preview-brand small{color:var(--muted);margin-top:3px;font-size:10px}.preview-ready{color:#2e6952;background:#e5f2eb;border-radius:13px;gap:9px;margin-top:18px;padding:12px;display:flex}.preview-ready svg{width:19px}.preview-ready div{flex-direction:column;display:flex}.preview-ready strong{font-size:10px}.preview-ready span{margin-top:2px;font-size:9px}.preview-info{margin-top:12px}.preview-info p{border-bottom:1px solid var(--line);align-items:center;gap:9px;min-height:48px;display:flex}.preview-info p>svg{color:#547065;width:16px}.preview-info span{flex-direction:column;display:flex}.preview-info small{color:var(--muted);font-size:8px}.preview-info strong{margin-top:2px;font-size:10px}.preview-phone>button{color:#fff;background:#2a5141;border:0;border-radius:11px;justify-content:center;align-items:center;gap:6px;width:100%;height:39px;margin-top:14px;font-size:10px;display:flex}.preview-note{color:var(--muted);align-items:flex-start;gap:6px;margin:11px 5px 0;font-size:9px;line-height:1.4;display:flex}.preview-note svg{flex:none;width:13px}.arrival-toast{z-index:90;color:#fff;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);background:#232b27eb;border-radius:99px;align-items:center;gap:7px;padding:11px 17px;font-size:12px;display:flex;position:fixed;bottom:28px;left:50%;transform:translate(-50%);box-shadow:0 12px 35px #0003}.arrival-toast svg{width:15px}.arrival-detail>.mobile-back{display:none}@media (width<=1199px){.arrival-page{grid-template-columns:280px 1fr}.arrival-content{grid-template-columns:1fr;padding:18px}.guest-page-preview{display:none;position:static}.arrival-hero{padding:20px}.arrival-progress{width:140px}}@media (width<=767px){.arrival-page{height:calc(100vh - 122px);display:block}.arrival-list{border:0;height:100%}.arrival-detail,.arrival-page.mobile-detail .arrival-list{display:none}.arrival-page.mobile-detail .arrival-detail{height:100%;display:block}.arrival-hero{align-items:flex-start;height:auto;padding:16px}.arrival-hero>div:first-child .avatar{width:52px;height:52px}.arrival-hero h1{font-size:21px}.arrival-progress{width:90px}.arrival-progress strong{font-size:20px}.arrival-content{padding:12px}.arrival-checklist{border-radius:20px;padding:16px}.arrival-section-title{gap:10px}.arrival-step{flex-wrap:wrap;min-height:78px}.arrival-step>button{justify-content:center;width:100%;min-height:42px;margin-left:48px}.arrival-step>.badge{margin-left:auto}.arrival-detail>.mobile-back{background:#ffffffbf;display:flex}.arrival-toast{white-space:nowrap;bottom:86px}.arrival-list>header{height:70px}.arrival-list>div>button{min-height:90px}}.send-preview-body{background:#f5f2ed;border-radius:12px;gap:8px;margin:16px 0;padding:14px 16px;font-size:13px;line-height:1.5;display:grid}.send-preview-actions{justify-content:flex-end;gap:10px;display:flex}.send-preview-actions .primary{align-items:center;gap:6px;display:inline-flex}:root{--brand-navy:#0b1e3f;--brand-blue:#889ab2;--brand-blue-soft:#d3dde2;--brand-milk:#f2ede7;--brand-sand:#e7e0ce;--brand-green:#92a184;--brand-gold:#dccfac;--brand-coral:#eb5f47;--brand-black:#181617;--bg:#f2ede7;--surface:#fffdfadb;--surface-soft:#f2ede7c7;--text:#181617;--muted:#667085;--line:#0b1e3f1c;--accent:#0b1e3f;--accent-soft:#d3dde2;--success:#66795c;--warning:#9a6525;--danger:#d84935;--vip:#6f607d;--sidebar:#f2ede7d1}html{background:var(--brand-milk)}body{background:radial-gradient(circle at 8% 0%,#d3dde2c7 0,transparent 31%),radial-gradient(circle at 96% 8%,#e7e0ceb8 0,transparent 28%),var(--brand-milk)}.brand{height:72px;color:var(--brand-navy)}.brand-logo{object-fit:contain;width:58px;height:48px;color:var(--brand-navy);display:block}.sidebar{color:var(--brand-navy);border-right-color:#0b1e3f14;box-shadow:1px 0 #0b1e3f08}.sidebar nav{margin-top:22px}.sidebar nav button{color:#59677a}.sidebar nav button:hover{color:var(--brand-navy);background:#fffdfa94}.sidebar nav button.active{color:var(--brand-navy);background:#fffdfae6;box-shadow:0 5px 18px #0b1e3f12}.sidebar nav button b,.bell i,.bottom-nav i{background:var(--brand-coral)}.shift-card{color:var(--brand-navy);background:#fffdfa7a;border-color:#0b1e3f14}.live-dot,.online-dot{background:var(--brand-green);box-shadow:0 0 0 3px #92a18433}.profile>span,.avatar{background:var(--brand-blue-soft);color:var(--brand-navy)}.topbar{background:#f2ede7bd;border-color:#0b1e3f14}.global-search{background:#d3dde270;border-color:#ffffffb8}.global-search:focus-within{box-shadow:0 0 0 3px #889ab240}.primary:hover{background:#07152d}.metric-icon.blue,.badge.blue{color:var(--brand-navy);background:#d3dde2b8}.metric-icon.green,.badge.success{color:#53654a;background:#92a18433}.metric-icon.orange,.badge.warning,.badge.high{color:#73501d;background:#dccfac57}.metric-icon.red,.badge.danger,.badge.urgent{color:#b43c2d;background:#eb5f4721}.metric-icon.neutral,.badge.low{color:#625e57;background:#e7e0ce80}.metric-card:hover{border-color:#889ab280}.attention-list button:hover,.stay-list button:hover,.dept-list button:hover{background:#d3dde240}.attention-icon.danger,.arrival-step.attention .step-icon{color:#b43c2d;background:#eb5f4721}.attention-icon.warning{color:#73501d;background:#dccfac57}.dept-symbol,.step-icon{color:var(--brand-navy);background:#d3dde26b}.insight,.safety-banner{color:var(--brand-navy);background:#d3dde26b;border-color:#889ab22e}.conversation-list>button.active,.guest-list button.active,.arrival-list>div>button.active{background:#d3dde285}.agent-bubble{background:#d3dde2ad}.unread-dot,.conversation-list>button.active:before{background:var(--brand-navy)}.arrival-progress b{background:var(--brand-navy)}.arrival-step.done .step-icon,.preview-ready{color:#53654a;background:#92a18433}.preview-brand>span{background:var(--brand-navy)}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline-color:#889ab2b8}@media (width<=767px){body{background:radial-gradient(circle at 50% -10%,#d3dde2bd 0,transparent 34%),var(--brand-milk)}.topbar{background:#f2ede7c7}.brand-logo{width:54px;height:44px}}html[data-theme-preview=navy]{--bg:#f2ede7;--surface:#fffdfae0;--surface-soft:#f2ede7cc;--text:#181617;--muted:#667085;--line:#0b1e3f1c;--accent:#0b1e3f;--accent-soft:#d3dde2;--success:#66795c;--warning:#9a6525;--danger:#d84935;--sidebar:#f2ede7d6}html[data-theme-preview=navy] body{background:radial-gradient(circle at 8% 0,#d3dde2c7,#0000 31%),radial-gradient(circle at 96% 8%,#e7e0ceb8,#0000 28%),#f2ede7}html[data-theme-preview=sage]{--bg:#edf0e8;--surface:#faf9f4e6;--surface-soft:#e7e0ce9e;--text:#181617;--muted:#626a5d;--line:#44523b1f;--accent:#596a50;--accent-soft:#dfe5d9;--success:#596a50;--warning:#8a632b;--danger:#c64936;--sidebar:#e5eadee0}html[data-theme-preview=sage] body{background:radial-gradient(circle at 8% 0,#92a18466,#0000 32%),radial-gradient(circle at 95% 9%,#dccfac70,#0000 27%),#edf0e8}html[data-theme-preview=sage] .sidebar nav button.active{box-shadow:inset 3px 0 #92a184,0 5px 18px #43523b14}html[data-theme-preview=sage] .primary,html[data-theme-preview=sage] .send{background:#596a50}html[data-theme-preview=powder]{--bg:#e8edf1;--surface:#f8f9f9e6;--surface-soft:#d3dde29e;--text:#0b1e3f;--muted:#5f6c7d;--line:#0b1e3f1f;--accent:#0b1e3f;--accent-soft:#d3dde2;--success:#63745a;--warning:#8e6525;--danger:#c74433;--sidebar:#d3dde2db}html[data-theme-preview=powder] body{background:radial-gradient(circle at 82% 0,#889ab273,#0000 32%),linear-gradient(145deg,#eef2f4,#e4eaf0)}html[data-theme-preview=powder] .topbar{background:#e8edf1c7}html[data-theme-preview=powder] .sidebar nav button.active{box-shadow:inset 3px 0 #0b1e3f,0 5px 18px #0b1e3f17}html[data-theme-preview=sand]{--bg:#eee6d4;--surface:#fffcf5e6;--surface-soft:#e7e0ceb3;--text:#181617;--muted:#70685b;--line:#4837261f;--accent:#b94130;--accent-soft:#f1d8cf;--success:#617257;--warning:#8a5e20;--danger:#b94130;--sidebar:#e7e0cee0}html[data-theme-preview=sand] body{background:radial-gradient(circle at 92% 0,#eb5f4733,#0000 30%),radial-gradient(circle at 5% 8%,#dccfacb8,#0000 34%),#eee6d4}html[data-theme-preview=sand] .sidebar nav button.active{box-shadow:0 5px 18px #52372114}html[data-theme-preview=sand] .primary,html[data-theme-preview=sand] .send,html[data-theme-preview=sand] .copy-btn{background:#b94130}html[data-theme-preview=contrast]{--bg:#ece9e4;--surface:#fffdfaeb;--surface-soft:#f2ede7c7;--text:#181617;--muted:#68636a;--line:#18161721;--accent:#181617;--accent-soft:#e7e0ce;--success:#5d7054;--warning:#8a6124;--danger:#c34030;--sidebar:#0b1e3ff5}html[data-theme-preview=contrast] body{background:radial-gradient(circle at 90% 0,#dccfac61,#0000 30%),#ece9e4}html[data-theme-preview=contrast] .sidebar{color:#f2ede7;border-right-color:#ffffff14}html[data-theme-preview=contrast] .brand-logo{filter:invert(96%)sepia(8%)saturate(329%)}html[data-theme-preview=contrast] .sidebar nav button{color:#d3dde2}html[data-theme-preview=contrast] .sidebar nav button:hover{color:#fff;background:#ffffff14}html[data-theme-preview=contrast] .sidebar nav button.active{color:#0b1e3f;background:#f2ede7;box-shadow:0 8px 20px #0000002e}html[data-theme-preview=contrast] .shift-card{color:#f2ede7;background:#ffffff12;border-color:#ffffff1f}html[data-theme-preview=contrast] .shift-card p,html[data-theme-preview=contrast] .profile small{color:#aebacd}html[data-theme-preview=contrast] .profile{color:#f2ede7}html[data-theme-preview=contrast] .primary,html[data-theme-preview=contrast] .send{background:#181617}html:not([data-theme-preview]){--bg:#efede8;--surface:#fffdfaf0;--surface-soft:#f2ede7c2;--text:#181617;--muted:#686a70;--line:#0b1e3f1b;--accent:#0b1e3f;--accent-soft:#d3dde2;--success:#607357;--warning:#8c6121;--danger:#c94634;--sidebar:#0b1e3f;--radius:20px}html:not([data-theme-preview]) body{background:radial-gradient(circle at 86% -8%,#dccfac57,#0000 30%),radial-gradient(circle at 20% 102%,#d3dde257,#0000 32%),#efede8}html:not([data-theme-preview]) .sidebar{color:#f2ede7;background:linear-gradient(#0b1e3f 0%,#10284f 100%);border-right:1px solid #ffffff14;width:264px;box-shadow:12px 0 38px #0b1e3f14}html:not([data-theme-preview]) .desktop .app-main{margin-left:264px}html:not([data-theme-preview]) .brand{height:78px;padding:0 12px}html:not([data-theme-preview]) .brand-logo{filter:invert(96%)sepia(8%)saturate(329%);width:56px;height:48px}html:not([data-theme-preview]) .sidebar nav{gap:5px;margin-top:18px}html:not([data-theme-preview]) .sidebar nav button{color:#c9d2df;border-radius:14px;height:48px;padding:0 14px;font-weight:520}html:not([data-theme-preview]) .sidebar nav button:hover{color:#fff;background:#ffffff13}html:not([data-theme-preview]) .sidebar nav button.active{color:#0b1e3f;background:#f2ede7;box-shadow:0 9px 24px #0000002e}html:not([data-theme-preview]) .sidebar nav button b{color:#fff;background:#eb5f47}html:not([data-theme-preview]) .shift-card{color:#f2ede7;box-shadow:none;background:#ffffff12;border:1px solid #ffffff1c}html:not([data-theme-preview]) .shift-card p,html:not([data-theme-preview]) .profile small{color:#aebacd}html:not([data-theme-preview]) .profile{color:#f2ede7}html:not([data-theme-preview]) .profile:hover{background:#ffffff12}html:not([data-theme-preview]) .profile>span{color:#0b1e3f;background:#d3dde2}html:not([data-theme-preview]) .topbar{-webkit-backdrop-filter:blur(30px)saturate(150%);backdrop-filter:blur(30px)saturate(150%);background:#f2ede7c2;border-bottom:1px solid #0b1e3f12;height:72px;box-shadow:0 1px #ffffff8f}html:not([data-theme-preview]) .global-search{background:#fffdfa9e;border-color:#0b1e3f12;box-shadow:inset 0 1px 1px #fffc}html:not([data-theme-preview]) .global-search:focus-within{background:#fff;box-shadow:0 0 0 3px #889ab238}html:not([data-theme-preview]) .page{padding-top:40px}html:not([data-theme-preview]) .page-heading{margin-bottom:32px}html:not([data-theme-preview]) .page-heading h1{color:#0b1e3f;letter-spacing:-.035em;font-size:35px}html:not([data-theme-preview]) .primary,html:not([data-theme-preview]) .send,html:not([data-theme-preview]) .copy-btn,html:not([data-theme-preview]) .arrival-step>button,html:not([data-theme-preview]) .preview-phone>button{color:#fff;background:#0b1e3f;box-shadow:0 7px 18px #0b1e3f29}html:not([data-theme-preview]) .primary:hover{background:#102c59;box-shadow:0 9px 24px #0b1e3f38}html:not([data-theme-preview]) .panel,html:not([data-theme-preview]) .detail-card,html:not([data-theme-preview]) .metric-card,html:not([data-theme-preview]) .automation-card,html:not([data-theme-preview]) .task-card{background:#fffdfae8;border-color:#ffffffd1;box-shadow:0 1px 2px #0b1e3f06,0 12px 36px #0b1e3f0e}html:not([data-theme-preview]) .metric-card{min-height:92px}html:not([data-theme-preview]) .metric-card:hover{border-color:#889ab25c;box-shadow:0 2px 3px #0b1e3f08,0 16px 40px #0b1e3f16}html:not([data-theme-preview]) .metric-card strong,html:not([data-theme-preview]) .section-title h2{color:#0b1e3f}html:not([data-theme-preview]) .metric-icon.blue{color:#0b1e3f;background:#d3dde2b3}html:not([data-theme-preview]) .metric-icon.green{color:#53644b;background:#92a18438}html:not([data-theme-preview]) .metric-icon.orange{color:#76541e;background:#dccfac59}html:not([data-theme-preview]) .metric-icon.red,html:not([data-theme-preview]) .attention-icon.danger{color:#b13f30;background:#eb5f4721}html:not([data-theme-preview]) .badge.danger,html:not([data-theme-preview]) .badge.urgent{color:#a83b2d;background:#eb5f471f}html:not([data-theme-preview]) .badge.success{color:#526248;background:#92a18433}html:not([data-theme-preview]) .badge.blue{color:#0b1e3f;background:#d3dde29e}html:not([data-theme-preview]) .attention-list button:hover,html:not([data-theme-preview]) .stay-list button:hover,html:not([data-theme-preview]) .dept-list button:hover{background:#d3dde233}html:not([data-theme-preview]) .conversation-pane,html:not([data-theme-preview]) .guest-list-pane,html:not([data-theme-preview]) .context-pane{background:#faf8f4d1}html:not([data-theme-preview]) .conversation-list>button.active,html:not([data-theme-preview]) .guest-list button.active,html:not([data-theme-preview]) .arrival-list>div>button.active{background:#d3dde294}html:not([data-theme-preview]) .message-pane,html:not([data-theme-preview]) .guest-detail{background:#efede8b8}html:not([data-theme-preview]) .message-body{background:linear-gradient(#f2ede78f,#d3dde24d)}html:not([data-theme-preview]) .agent-bubble{color:#0b1e3f;background:#d3dde2}html:not([data-theme-preview]) .bottom-nav{background:#f2ede7d6;border-color:#ffffffb8;box-shadow:0 12px 38px #0b1e3f2e}html:not([data-theme-preview]) .bottom-nav button.active{color:#0b1e3f}html:not([data-theme-preview]) .bottom-nav button.active:before{background:#889ab238}html:not([data-theme-preview]) .arrival-list{background:#f2ede7cc}html:not([data-theme-preview]) .arrival-hero{background:#fffdfabd}html:not([data-theme-preview]) .arrival-checklist,html:not([data-theme-preview]) .guest-page-preview{background:#fffdfae6;box-shadow:0 12px 36px #0b1e3f0f}html:not([data-theme-preview]) .arrival-progress b{background:#0b1e3f}@media (width<=1199px){html:not([data-theme-preview]) .sidebar{width:256px}}@media (width<=767px){html:not([data-theme-preview]) body{background:radial-gradient(circle at 80% -8%,#dccfac4d,#0000 34%),#efede8}html:not([data-theme-preview]) .topbar{background:#f2ede7d1;height:58px}html:not([data-theme-preview]) .page{padding-top:26px}html:not([data-theme-preview]) .page-heading h1{font-size:30px}}:root{--ui-canvas:#efede8;--ui-surface:#fffdfa;--ui-surface-muted:#f5f2ed;--ui-surface-raised:#fff;--ui-text:#181617;--ui-text-secondary:#686a70;--ui-separator:#0b1e3f1c;--ui-action:#0b1e3f;--ui-action-hover:#102c59;--ui-action-on:#fff;--ui-selection:#dce4e9;--ui-selection-strong:#cbd7df;--ui-selection-text:#0b1e3f;--ui-focus:#6685a5;--ui-info:#526f91;--ui-info-bg:#e5ebf0;--ui-success:#586a50;--ui-success-bg:#e7ece3;--ui-waiting:#7b622f;--ui-waiting-bg:#f3ecd9;--ui-critical:#b94131;--ui-critical-bg:#f8e4df;--ui-neutral:#666a70;--ui-neutral-bg:#ecebea;--ui-ai:#675f91;--ui-ai-bg:#ece9f5;--radius-surface:20px;--radius-control:12px;--radius-compact:9px;--shadow-surface:0 0 0 1px #0000000e,0 1px 2px -1px #0000000f,0 2px 4px #00000009;--shadow-surface-hover:0 0 0 1px #00000013,0 2px 3px -1px #00000013,0 5px 12px #0000000e;--bg:var(--ui-canvas);--surface:#fffdfaf0;--surface-soft:#f5f2edd6;--text:var(--ui-text);--muted:var(--ui-text-secondary);--line:var(--ui-separator);--accent:var(--ui-action);--accent-soft:var(--ui-info-bg);--success:var(--ui-success);--warning:var(--ui-waiting);--danger:var(--ui-critical)}html{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;text-rendering:optimizelegibility}h1,h2,h3{text-wrap:balance}p,.page-heading p,.automation-main>p,.task-card>p{text-wrap:pretty}time,.metric-card strong,.arrival-progress strong,.work-count,.sla,.badge,.bell i,.bottom-nav i{font-variant-numeric:tabular-nums}button{transform-origin:50%;touch-action:manipulation}button:active{transform:none}:where(.primary,.send,.copy-btn,.resolve,.quick-actions button,.icon-btn,.link-btn,.text-action,.outline-wide,.view-profile,.arrival-step>button,.preview-phone>button):active{transform:scale(.96)}:where(.primary,.send,.copy-btn,.resolve,.quick-actions button,.icon-btn,.link-btn,.text-action,.outline-wide,.view-profile,.arrival-step>button,.preview-phone>button){transition:background-color .16s,border-color .16s,color .16s,box-shadow .16s,transform .12s,opacity .16s}:where(.send,.primary):disabled{cursor:not-allowed;opacity:.45;box-shadow:none}.panel,.detail-card,.metric-card,.automation-card,.task-card,.work-list,.arrival-checklist,.guest-page-preview,.management-card{border-radius:var(--radius-surface);box-shadow:var(--shadow-surface);border:0;transition:box-shadow .16s ease-out,transform .16s ease-out}:where(.metric-card,.automation-card,.task-card,.management-card):hover{box-shadow:var(--shadow-surface-hover)}.search-field,.global-search,.primary,.resolve,.send,.quick-actions button,.outline-wide,.view-profile{border-radius:var(--radius-control)}.sidebar,.context-pane{transition:transform .22s cubic-bezier(.2,0,0,1)}.switch i:after{transition:left .2s ease-out}.language-select,.work-scope button,.arrival-step>button,.preview-phone>button,.link-btn,.text-action{min-height:40px}.language-select{height:40px}.account-avatar{min-width:44px;min-height:44px}.switch{cursor:pointer;place-items:center;min-width:44px;min-height:44px;display:grid}:where(.outline-wide,.view-profile,.insight button):has(svg:last-child){padding-left:16px;padding-right:14px}.settings-sheet-backdrop{animation:.16s ease-out both backdrop-enter}.settings-sheet{animation:.24s cubic-bezier(.2,0,0,1) 40ms both sheet-enter}@keyframes backdrop-enter{0%{opacity:0}to{opacity:1}}@keyframes sheet-enter{0%{opacity:0;filter:blur(4px);transform:translateY(12px)}to{opacity:1;filter:blur();transform:translateY(0)}}.panel,.detail-card,.metric-card,.automation-card,.task-card,.work-list,.arrival-checklist,.guest-page-preview,.management-card{background:#fffdfaeb;border-color:#ffffffd6}.inbox-page,.guests-page{background:0 0}.conversation-pane,.guest-list-pane,.context-pane,.arrival-list{background:#f5f2ede0}.message-pane,.guest-detail,.arrival-detail{background:#efede8b3}.message-pane>header,.guest-hero,.arrival-hero{background:#fffdfad1}.conversation-list>button.active,.guest-list button.active,.arrival-list>div>button.active,.template-list>button.active,.category-list button.active{background:var(--ui-selection);color:var(--ui-selection-text);box-shadow:none}.conversation-list>button.active:before,.template-list>button.active:before{display:none}.segmented,.work-scope{background:#0b1e3f0f}.segmented button.active,.work-scope button.active{background:var(--ui-surface-raised);color:var(--ui-selection-text);box-shadow:0 2px 8px #0b1e3f14}.bottom-nav button.active{color:var(--ui-action)}.bottom-nav button.active:before{background:#6685a52e}.primary,.send,.copy-btn,.arrival-step>button,.preview-phone>button{background:var(--ui-action);color:var(--ui-action-on)}.primary:hover,.send:hover,.copy-btn:hover,.arrival-step>button:hover,.preview-phone>button:hover{background:var(--ui-action-hover)}.link-btn,.text-action{color:var(--ui-action)}.badge.success,.badge.done,.resolve.done{background:var(--ui-success-bg);color:var(--ui-success)}.badge.warning,.badge.high,.badge.waiting{background:var(--ui-waiting-bg);color:var(--ui-waiting)}.badge.danger,.badge.urgent,.badge.attention{background:var(--ui-critical-bg);color:var(--ui-critical)}.badge.blue,.badge.info{background:var(--ui-info-bg);color:var(--ui-info)}.badge.purple,.badge.vip{background:var(--ui-ai-bg);color:var(--ui-ai)}.badge.low,.badge.neutral{background:var(--ui-neutral-bg);color:var(--ui-neutral)}.metric-icon.blue,.dept-symbol,.work-generic{background:var(--ui-info-bg);color:var(--ui-info)}.metric-icon.green,.status-tile>span.good,.arrival-step.done .step-icon,.preview-ready{background:var(--ui-success-bg);color:var(--ui-success)}.metric-icon.orange,.attention-icon.warning{background:var(--ui-waiting-bg);color:var(--ui-waiting)}.metric-icon.red,.attention-icon.danger,.status-tile>span.bad,.arrival-step.attention .step-icon{background:var(--ui-critical-bg);color:var(--ui-critical)}.metric-icon.neutral,.step-icon{background:var(--ui-neutral-bg);color:var(--ui-neutral)}.timeline .done i,.arrival-progress b{background:var(--ui-success);border-color:var(--ui-success)}.timeline .current i{background:var(--ui-info);border-color:var(--ui-info);box-shadow:0 0 0 5px #526f9124}.work-row.urgent .work-status,.mini-task>span.urgent{background:var(--ui-critical)}.work-row.high .work-status{background:var(--ui-waiting)}.work-row:not(.urgent):not(.high) .work-status{background:var(--ui-info)}.sidebar nav button b,.bottom-nav i{color:#fff;background:#eb5f47}.bell i{background:var(--ui-critical);color:#fff}.sla.risk{color:var(--ui-critical)}.agent-bubble{background:var(--ui-info-bg);color:var(--ui-selection-text)}.draft-label{color:var(--ui-ai)}.internal-note{background:var(--ui-waiting-bg);color:#67532c;border-color:#7b622f2e}.quick-actions button{background:var(--ui-surface-raised);border-color:var(--ui-separator)}.insight,.safety-banner{background:var(--ui-info-bg);color:var(--ui-selection-text);border-color:#526f9129}.approval-box,.review-warning{background:var(--ui-waiting-bg);color:#67532c;border-color:#7b622f2e}.automation-card.active{border-color:#526f9166;box-shadow:0 0 0 3px #526f911a,0 12px 28px #0b1e3f0f}:root{--chart-1:#526f91;--chart-2:#7588a3;--chart-3:#7f8e74;--chart-4:#9c8965;--chart-5:#756b91}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,[role=button]:focus-visible{outline-offset:3px;outline:3px solid #6685a594}@media (prefers-reduced-transparency:reduce){.sidebar,.topbar,.bottom-nav,.conversation-pane,.guest-list-pane,.context-pane,.arrival-list,.message-pane>header,.guest-hero,.arrival-hero{-webkit-backdrop-filter:none!important}.topbar,.bottom-nav{background:var(--ui-surface)!important}}@media (prefers-contrast:more){:root{--ui-text-secondary:#4c4d51;--ui-separator:#0b1e3f42}.panel,.detail-card,.metric-card,.automation-card,.task-card,.work-list{border:1px solid var(--ui-separator)}.badge{border:1px solid}}@media (width<=767px){.conversation-pane,.guest-list-pane,.arrival-list{background:0 0}.bottom-nav{background:#f2ede7e6}}.inbox-page{background:0 0;grid-template-columns:330px minmax(0,1fr)}.conversation-pane{border-right:1px solid var(--ui-separator)}.pane-head{height:68px;padding:15px 18px 8px}.pane-head h1{letter-spacing:-.025em;font-size:24px}.pane-head .badge{padding:3px 8px}.conversation-pane>.search-field{border-color:var(--ui-separator);background:#fffdfabd;border-radius:12px;margin:2px 16px 8px}.segmented{border-radius:12px;margin:2px 16px 8px;padding:3px}.segmented button{border-radius:9px;min-height:40px}.conversation-list>button{background:0 0;border-color:#0b1e3f13;gap:11px;min-height:88px;padding:13px 18px 12px 16px}.conversation-list>button:hover{background:#fffdfa9e}.conversation-list>button.active{background:var(--ui-selection)}.conversation-list>button.unread strong{color:var(--ui-selection-text)}.conversation-list .avatar{color:#53616b;background:#dde4e8;width:40px;height:40px}.conversation-list>button>div>div:first-child{align-items:center}.conversation-list strong{font-size:12px}.conversation-list time{color:#686a70;font-size:11px}.conversation-meta{align-items:center;display:flex;color:#686a70!important;gap:4px!important;margin-top:3px!important}.conversation-meta svg{width:11px;height:11px;color:var(--ui-info)}.conversation-meta b{color:#a4a5a8;font-weight:400}.conversation-list p{color:#53555a;margin:6px 0 5px;font-size:11px}.conversation-status{align-items:center;height:17px;display:flex}.conversation-status .sla{color:#686a70}.urgent-summary{background:var(--ui-critical-bg);color:var(--ui-critical);border-radius:99px;align-items:center;padding:2px 7px;font-size:11px;font-weight:700;display:inline-flex}.unread-dot{width:6px;height:6px;top:45px;right:11px}.message-pane>header{border-color:var(--ui-separator);height:68px;padding:0 18px}.message-pane>header .avatar{width:38px;height:38px}.message-pane>header strong{font-size:13px}.message-pane>header span{font-size:10px}.message-pane>header .info{margin-left:auto}.message-pane>header .info.active{background:var(--ui-selection);color:var(--ui-action)}.message-body{padding:20px clamp(24px,6vw,88px)}.bubble{max-width:min(620px,76%);padding:13px 16px}.internal-note{width:min(680px,88%);margin:20px auto;padding:11px 13px}.quick-actions{border-color:var(--ui-separator);gap:8px;padding:9px clamp(18px,3vw,40px)}.quick-actions button{min-height:40px;padding:0 12px}.composer{border-radius:16px;margin:0 clamp(18px,3vw,40px) 16px;box-shadow:0 8px 24px #0b1e3f0f}.resolve,.send{min-height:40px}.message-pane>header .icon-btn,.context-pane>header .icon-btn{width:44px;height:44px}@media (width>=768px){.context-pane{z-index:45;border-left:1px solid var(--ui-separator);-webkit-backdrop-filter:blur(28px);backdrop-filter:blur(28px);background:#fffdfafa;width:340px;transition:transform .24s;display:block;position:fixed;top:72px;bottom:0;right:0;transform:translate(105%);box-shadow:-18px 0 52px #0b1e3f29}.context-pane.open{transform:none}.context-pane>header{height:58px}.context-pane>header .icon-btn{margin-left:auto;display:grid}.context-profile{padding:22px 18px}.context-profile .avatar{width:58px;height:58px}.context-section{padding:17px 18px}.context-section>label{color:#777a80}.status-row{min-height:34px;margin-top:4px}.mini-task{background:var(--ui-surface-muted);border-color:var(--ui-separator)}}@media (width<=767px){.inbox-page{display:block}.pane-head{height:66px}.conversation-list>button{min-height:84px}.message-body{padding:16px}.bubble{max-width:88%}.internal-note{width:94%}.quick-actions{padding:8px 10px}.composer{margin:0 9px 10px}.context-pane{background:#fffdfafa}}:root{--message-blue:#0a84ff;--message-blue-hover:#0077ed;--message-incoming:#e9e9eb;--message-canvas:#fff}.message-pane{background:var(--message-canvas)}.message-pane>header{-webkit-backdrop-filter:blur(22px);background:#ffffffe6;border-bottom:1px solid #3c3c431a;height:72px;padding:0 20px}.message-pane>header strong{letter-spacing:-.01em;font-size:14px}.message-pane>header span{color:#7d7d83;font-size:11px}.message-pane>header .info{color:var(--message-blue)}.message-pane>header .info.active{color:var(--message-blue);background:#0a84ff1c}.resolve{color:#33343a;background:#fff;border:0;padding:0 14px;box-shadow:0 0 0 1px #00000014,0 1px 2px #0000000a}.resolve:hover{background:#f7f7f8}.resolve.done{color:#42624a;box-shadow:none;background:#e8f3ea}.message-body{background:var(--message-canvas);gap:14px;padding:28px clamp(28px,7vw,112px) 36px}.date-divider{text-align:center;border:0;height:auto;margin:0 0 8px}.date-divider span{color:#686a70;background:0 0;padding:0;font-size:11px;font-weight:600;display:inline-flex;position:static}.bubble{max-width:min(620px,70%);box-shadow:none;text-wrap:pretty;border:0;border-radius:19px;padding:10px 14px;font-size:14px;line-height:1.42}.bubble time{font-variant-numeric:tabular-nums;margin-top:4px;font-size:10px}.guest-bubble{background:var(--message-incoming);color:#1c1c1e;border:0;border-bottom-left-radius:6px}.guest-bubble time{color:#77777d}.agent-bubble{background:var(--message-blue);color:#fff;border-bottom-right-radius:6px;margin-top:2px}.agent-bubble time,.agent-bubble .draft-label{color:#ffffffc2}.draft-label{margin-bottom:5px;font-size:10px}.draft-label svg{width:13px;height:13px}.internal-note{color:#6c5830;background:#f7f1e3;border:0;border-radius:12px;width:min(560px,78%);margin:6px auto;padding:10px 13px;font-size:10px;line-height:1.4;box-shadow:0 0 0 1px #7b622f1f}.internal-note time{font-variant-numeric:tabular-nums;color:#88754e}.quick-actions{-webkit-backdrop-filter:none;backdrop-filter:none;background:#fff;border:0;gap:8px;padding:10px clamp(28px,4vw,56px) 22px}.quick-actions button{color:#3a3a40;background:#fff;border:0;border-radius:20px;min-height:40px;padding:0 14px;font-size:11px;box-shadow:0 0 0 1px #00000014}.quick-actions button:hover{background:#f7f7f8;box-shadow:0 0 0 1px #0000001f}.quick-actions button:first-child{color:#385f8a;background:#edf5ff;box-shadow:0 0 0 1px #0a84ff24}.quick-actions button svg{color:currentColor}.composer{min-height:44px;box-shadow:none;-webkit-backdrop-filter:none;backdrop-filter:none;background:0 0;border:0;border-radius:0;grid-template-columns:minmax(0,1fr) 44px;align-items:end;gap:10px;margin:0 clamp(28px,4vw,56px) 18px;padding:0;display:grid}.composer textarea{color:#1c1c1e;background:#fff;border:1px solid #d1d1d6;border-radius:22px;width:100%;height:44px;min-height:44px;max-height:96px;padding:11px 16px 9px;font-size:14px;line-height:1.4;transition:border-color .16s,box-shadow .16s}.composer textarea:focus{border-color:#a8a8ad;box-shadow:0 0 0 3px #0a84ff1a}.composer textarea::placeholder{color:#686a70}.composer>div{border:0;place-items:center;min-width:44px;min-height:44px;padding:0;display:grid}.composer>div>span{display:none}.send{color:#fff;width:44px;min-width:44px;height:44px;min-height:44px;box-shadow:none;border-radius:50%;justify-content:center;padding:0;font-size:0;font-weight:650;background:var(--message-blue)!important}.send:hover{background:var(--message-blue-hover)!important}.send:disabled{color:#fff;opacity:1;background:#d1d1d6!important}.send svg{width:14px;height:14px}.conversation-list>button{padding-top:15px;padding-bottom:14px}.conversation-list>button.active{color:#142c49;background:#e7f1fb}.conversation-list>button:hover:not(.active){background:#ffffffb3}.conversation-list p{margin:7px 0 6px;line-height:1.35}.conversation-meta{line-height:1.3}.unread-dot{background:var(--message-blue);box-shadow:0 0 0 3px #0a84ff1f}@media (width<=767px){.message-body{padding:20px 14px 28px}.bubble{max-width:86%;font-size:14px}.internal-note{width:92%}.quick-actions{padding:8px 12px 18px}.composer{grid-template-columns:minmax(0,1fr) 44px;margin:0 10px 10px}.send{justify-content:center;padding:0;font-size:0}}html:not([data-theme-preview]) .message-pane,html:not([data-theme-preview]) .message-body,html:not([data-theme-preview]) .quick-actions,html:not([data-theme-preview]) .composer{background:#fff}.quick-actions{padding-bottom:26px}.composer textarea:focus-visible{outline-offset:0;border-color:#686a70;box-shadow:0 0 0 2px #0a84ff24;outline:none!important}:root{--type-caption:11px;--type-meta:12px;--type-body:13px;--type-title:14px}body{line-height:1.4}.page-heading p,.management-card p,.management-health p,.work-description{font-size:var(--type-meta);line-height:1.45}.badge{line-height:1.2}.guest-list button{min-height:76px;padding:14px 16px}.guest-list strong{font-size:var(--type-meta);line-height:1.3}.guest-list span,.guest-list small{font-size:var(--type-caption);margin-top:2px;line-height:1.35}.guest-hero p,.contact-row span{font-size:var(--type-caption);line-height:1.4}.stay-facts span,.status-tile small{font-size:var(--type-caption)}.stay-facts strong,.status-tile strong{font-size:var(--type-meta);line-height:1.35}.status-tile{gap:10px;min-height:56px;padding:11px 12px}.activity-row strong{font-size:var(--type-meta);line-height:1.35}.activity-row span{font-size:var(--type-caption);line-height:1.35}.guest-side h3{font-size:var(--type-body)}.tag-list span,.note-row,.text-action{font-size:var(--type-caption);line-height:1.4}.guest-content{grid-template-columns:minmax(0,1fr) minmax(260px,300px);gap:18px}.work-group header small,.work-due,.work-owner,.work-primary span,.attention-list span,.stay-list span,.timeline span,.timeline time{font-size:var(--type-caption);line-height:1.35}.attention-list strong,.stay-list strong,.timeline strong{font-size:var(--type-meta);line-height:1.35}.safety-banner strong{font-size:var(--type-meta)}.safety-banner p{font-size:var(--type-caption);line-height:1.4}.automation-card{gap:14px;min-height:96px;padding:16px}.automation-main h3{font-size:var(--type-title);line-height:1.35}.automation-main>p,.channels span{font-size:var(--type-caption);line-height:1.3}.channels span{border-radius:7px;padding:4px 7px}.flow small,.flow strong,.approval-box p,.review-warning p,.variables>span,.variables code{font-size:10px;line-height:1.35}.approval-box strong,.review-warning strong,.template-preview header{font-size:var(--type-caption)}.preview-message{font-size:var(--type-meta);line-height:1.55}.knowledge-toolbar>label:not(.search-field),.filter-btn,.knowledge-toolbar select{font-size:var(--type-meta)}.knowledge-layout{grid-template-columns:220px 350px 1fr}.category-list button{height:auto;min-height:40px;font-size:var(--type-meta);line-height:1.25}.category-list button b{font-size:var(--type-caption)}.template-list>header{min-height:52px;font-size:var(--type-meta)}.template-list>header span,.template-list>button>span{font-size:var(--type-caption)}.template-list>button{min-height:104px;padding:15px 16px}.template-list h3{font-size:var(--type-body);line-height:1.35}.template-list p{font-size:var(--type-caption);line-height:1.45}.template-meta strong,.template-meta small{font-size:var(--type-caption)}.template-body{font-size:var(--type-body);line-height:1.6}.empty h3{font-size:var(--type-body)}.empty p{font-size:var(--type-caption)}.account-settings-title p,.account-language span,.settings-grid p{font-size:var(--type-caption);line-height:1.4}.account-language strong,.settings-grid h3{font-size:var(--type-body)}.settings-grid button{min-height:88px;padding:18px 20px}.arrival-list strong,.arrival-step strong{font-size:var(--type-body);line-height:1.35}.arrival-list span,.arrival-list small,.arrival-section-title p,.arrival-step p{font-size:var(--type-caption);line-height:1.4}.arrival-list>div>button{padding:14px 16px}.urgent-summary,.bubble time,.internal-note,.draft-label{font-size:var(--type-caption)}.context-section>label,.context-stay small,.context-profile p,.context-stay strong,.mini-task strong,.mini-task small{font-size:var(--type-caption);line-height:1.35}.mobile-back{font-size:var(--type-meta)}.settings-sheet header p{font-size:var(--type-meta);line-height:1.4}.settings-detail-row{font-size:var(--type-body)}.preview-toolbar,.preview-brand small,.preview-info strong,.preview-ready strong,.preview-ready span,.preview-note{font-size:var(--type-caption);line-height:1.35}:root{--message-incoming:#e9e9eb;--message-outgoing:#dceeff;--message-incoming-text:#1c1c1e;--message-outgoing-text:#173452;--message-secondary:#6e6e73;--message-outgoing-secondary:#557493}html:not([data-theme-preview]) .guest-bubble{background:var(--message-incoming);color:var(--message-incoming-text)}html:not([data-theme-preview]) .guest-bubble time{color:var(--message-secondary)}html:not([data-theme-preview]) .agent-bubble{background:var(--message-outgoing);color:var(--message-outgoing-text)}html:not([data-theme-preview]) .agent-bubble .draft-label{color:#426d98}html:not([data-theme-preview]) .agent-bubble time{color:var(--message-outgoing-secondary)}.composer textarea{field-sizing:content;resize:none;height:auto;min-height:44px;max-height:120px;overflow-y:auto}.settings-sheet{overscroll-behavior:contain;max-height:min(760px,100dvh - 40px);overflow:auto}@media (width<=767px){.settings-sheet{max-height:88dvh}}.integration-sheet{width:min(820px,100vw - 32px);max-height:calc(100dvh - 32px);padding-bottom:22px;overflow-x:hidden}.integration-sheet>header>div,.hub-card>div,.direct-grid article>div,.integration-row>div{min-width:0}.integration-sheet p,.hub-card p{overflow-wrap:anywhere}.integration-field input{max-width:100%}.integration-sheet>header{z-index:3;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);background:#fffdfaf7;position:sticky;top:0}.integration-settings{gap:24px;padding:4px 2px 22px;display:grid}.hub-card{background:#f5f8fc;border-radius:18px;grid-template-columns:44px minmax(0,1fr) auto;gap:14px;padding:18px;display:grid;position:relative;box-shadow:0 0 0 1px #526f9124,0 8px 24px #0b1e3f0d}.hub-icon{width:44px;height:44px;color:var(--ui-info);background:#fff;border-radius:12px;place-items:center;display:grid;box-shadow:0 0 0 1px #0000000d}.hub-icon svg{width:20px}.integration-kicker{letter-spacing:.08em;color:var(--ui-info);font-size:10px;font-weight:700}.hub-card h3,.direct-channels h3,.source-heading h3{margin:2px 0 4px;font-size:15px}.hub-card p,.direct-channels p,.source-heading p{color:var(--ui-text-secondary);margin:0;font-size:11px;line-height:1.45}.connection-state{border-radius:99px;align-self:start;padding:5px 9px;font-size:10px;font-weight:650}.connection-state.pending{background:var(--ui-waiting-bg);color:var(--ui-waiting)}.hub-fields{grid-template-columns:1fr 1fr;gap:12px;margin-top:16px;display:grid}.integration-field{gap:6px;display:grid}.integration-field span,.integration-detail label{color:#666970;font-size:10px;font-weight:650}.integration-field input{min-width:0;height:40px;color:var(--ui-text);font:inherit;background:#fff;border:1px solid #3c3c4329;border-radius:10px;padding:0 11px;font-size:11px}.integration-field input::placeholder{color:#686a70}.hub-card small{color:#73767c;align-items:center;gap:6px;margin-top:12px;font-size:10px;display:flex}.hub-card small svg{width:12px;height:12px}.direct-channels>header,.source-heading{justify-content:space-between;align-items:flex-end;margin-bottom:10px;display:flex}.direct-grid{grid-template-columns:1fr 1fr;gap:10px;display:grid}.direct-grid article{background:#fff;border-radius:14px;grid-template-columns:36px minmax(0,1fr) auto;align-items:center;gap:10px;padding:13px;display:grid;box-shadow:0 0 0 1px #0001}.direct-grid article>svg{width:18px;color:var(--ui-info)}.direct-grid strong,.direct-grid span{display:block}.direct-grid strong{font-size:11px}.direct-grid span{color:var(--ui-text-secondary);margin-top:3px;font-size:11px;line-height:1.35}.direct-grid button{min-height:40px;color:var(--ui-action);background:0 0;border:0;font-size:10px;font-weight:650}.source-heading>span{background:var(--ui-neutral-bg);color:var(--ui-neutral);border-radius:99px;padding:4px 8px;font-size:10px}.integration-list{background:#fff;border-radius:15px;overflow:hidden;box-shadow:0 0 0 1px #00000012}.integration-list>article+article{border-top:1px solid #3c3c4317}.integration-row{text-align:left;background:#fff;border:0;grid-template-columns:34px minmax(0,1fr) auto 28px;align-items:center;gap:11px;width:100%;min-height:64px;padding:10px 12px;display:grid}.integration-row:hover{background:#f8f8f9}.integration-row:active{scale:.99}.source-monogram{color:#53565c;background:#f0f1f3;border-radius:10px;place-items:center;width:34px;height:34px;font-size:11px;font-weight:750;display:grid}.integration-row strong,.integration-row span{display:block}.integration-row strong{font-size:11px}.integration-row div>span{color:var(--ui-text-secondary);margin-top:3px;font-size:10px}.integration-row>svg{color:#686a70;width:15px;transition:transform .18s}.integration-list article.open .integration-row>svg{transform:rotate(180deg)}.message-capability{border-radius:99px;padding:4px 8px;font-weight:650;font-size:11px!important}.message-capability.yes{background:var(--ui-success-bg);color:var(--ui-success)}.message-capability.limited{background:var(--ui-waiting-bg);color:var(--ui-waiting)}.message-capability.no{background:var(--ui-neutral-bg);color:var(--ui-neutral)}.integration-detail{background:#fafafa;grid-template-columns:1fr 1fr;gap:13px;padding:0 58px 16px 57px;display:grid}.integration-detail p{color:#42444a;margin:4px 0 0;font-size:10px;line-height:1.45}.required-fields{grid-column:1/-1}.required-fields>div{flex-wrap:wrap;gap:6px;margin-top:7px;display:flex}.required-fields span{color:#55585e;background:#fff;border-radius:8px;align-items:center;gap:5px;padding:5px 8px;font-size:11px;display:inline-flex;box-shadow:0 0 0 1px #00000012}.required-fields svg{width:10px;height:10px}.integration-note{background:#f3f5f7;border-radius:9px;grid-column:1/-1;padding:9px 10px;color:#60636a!important}.integration-detail .secondary{min-height:40px;color:var(--ui-action);background:#fff;border:0;border-radius:10px;grid-column:1/-1;justify-self:start;align-items:center;gap:6px;padding:0 12px;font-size:10px;font-weight:650;display:inline-flex;box-shadow:0 0 0 1px #00000014}.integration-detail .secondary svg{width:13px}@media (width<=700px){.integration-sheet{width:100vw;max-height:92dvh}.hub-card{grid-template-columns:40px minmax(0,1fr);padding:14px}.connection-state{grid-column:2}.hub-fields,.direct-grid{grid-template-columns:minmax(0,1fr)}.integration-row{grid-template-columns:34px minmax(0,1fr) 26px}.message-capability{grid-column:2}.integration-detail{grid-template-columns:1fr;padding-left:57px}.integration-detail>*{grid-column:1!important}}.pane-head .add-guest{color:var(--ui-action);background:#fff;margin-left:auto;box-shadow:0 0 0 1px #00000012}.registration-card .card-heading p{color:var(--ui-text-secondary);margin:4px 0 0;font-size:11px}.registration-link{background:#f5f8fc;border-radius:13px;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:11px;margin-top:15px;padding:12px;display:grid}.registration-link>svg{width:18px;color:var(--ui-info)}.registration-link small,.registration-link strong{display:block}.registration-link small{color:var(--ui-text-secondary);font-size:11px}.registration-link strong{text-overflow:ellipsis;color:#384b61;margin-top:3px;font-size:10px;font-weight:600;overflow:hidden}.registration-link button{min-height:40px;color:var(--ui-action);background:#fff;border:0;border-radius:10px;align-items:center;gap:6px;padding:0 12px;font-size:10px;font-weight:650;display:inline-flex;box-shadow:0 0 0 1px #00000012}.registration-link button:disabled{color:#686a70;background:#efeff1}.registration-link button svg{width:13px}.registration-rule{color:var(--ui-text-secondary);margin:10px 0 0;font-size:10px;line-height:1.4}.guest-form-sheet{width:min(610px,100vw - 32px)}.guest-form-grid{grid-template-columns:1fr 1fr;gap:14px;padding:2px 0 18px;display:grid}.guest-form-grid label{gap:6px;display:grid}.guest-form-grid label span{color:#64676d;font-size:10px;font-weight:650}.guest-form-grid input,.guest-form-grid select{width:100%;height:42px;color:var(--ui-text);font:inherit;background:#fff;border:1px solid #3c3c432e;border-radius:10px;padding:0 12px;font-size:12px}.possible-match{background:var(--ui-info-bg);border-radius:13px;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;gap:10px;margin-bottom:18px;padding:11px;display:grid}.possible-match strong,.possible-match span{display:block}.possible-match strong{font-size:11px}.possible-match span{color:var(--ui-text-secondary);margin-top:2px;font-size:10px}.possible-match button{min-height:40px;color:var(--ui-action);background:0 0;border:0;font-size:10px;font-weight:650}.guest-form-sheet footer{justify-content:flex-end;gap:10px;display:flex}.guest-form-sheet footer .secondary{background:#fff;border:0;border-radius:10px;min-height:40px;padding:0 14px;box-shadow:0 0 0 1px #00000014}.conversation-meta em{color:#63758a;font-style:normal;font-weight:650}@media (width<=700px){.guest-form-grid{grid-template-columns:1fr}.registration-link{grid-template-columns:30px minmax(0,1fr)}.registration-link button{grid-column:2;justify-self:start}}@media (width<=767px){.page{padding:26px 16px 44px}.page-heading{margin-bottom:24px}.guest-list button{min-height:72px}.guest-list strong{font-size:12px}.guest-content{grid-template-columns:1fr;gap:12px}.automation-card{min-height:104px;padding:15px}.knowledge-layout{grid-template-columns:1fr}.template-list>button{min-height:110px}.settings-grid button{min-height:86px;padding:16px 17px}}@media (width<=1199px){.guest-content{grid-template-columns:1fr}}.app-shell.desktop .topbar{padding:0 40px}@media (width<=767px){.conversation-list,.guest-list,.arrival-list>div{padding-bottom:96px}html:not([data-theme-preview]) .conversation-pane,html:not([data-theme-preview]) .guest-list-pane{background:0 0}}.sr-only{clip:rect(0 0 0 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.skeleton{background:var(--ui-neutral-bg,#ecebea);border-radius:8px;animation:1.6s ease-in-out infinite skeleton-pulse;display:block}@media (prefers-reduced-motion:reduce){.skeleton{animation:none}}@keyframes skeleton-pulse{0%,to{opacity:1}50%{opacity:.55}}.skeleton-card{cursor:default}.skeleton-card:hover{box-shadow:var(--shadow-surface);transform:none}.skeleton-icon{border-radius:10px;flex:none;width:35px;height:35px}.skeleton-card>div{flex-direction:column;flex:1;gap:7px;display:flex}.skeleton-line{height:12px}.skeleton-line.w-40{width:40%}.skeleton-line.w-70{width:70%}.skeleton-panel{flex-direction:column;gap:12px;display:flex}.skeleton-panel .skeleton-line{margin-bottom:4px}.skeleton-block{border-radius:10px;height:44px}.skeleton-block.short{width:60%}.today-error{text-align:center;flex-direction:column;align-items:center;gap:6px;padding:44px 24px;display:flex}.today-error-icon{background:var(--ui-neutral-bg,#ecebea);width:44px;height:44px;color:var(--ui-text-secondary,#686a70);border-radius:12px;place-items:center;margin-bottom:6px;display:grid}.today-error h2{font-size:17px}.today-error p{color:var(--ui-text-secondary,#686a70);font-size:12px}.today-error .primary{margin-top:14px}.stale-banner{background:var(--ui-waiting-bg,#f3ecd9);color:var(--ui-waiting,#7b622f);border:1px solid #7b622f3d;border-radius:12px;align-items:center;gap:10px;margin-bottom:14px;padding:6px 8px 6px 14px;font-size:12px;font-weight:600;display:flex}.stale-banner>svg{flex:none;width:15px;height:15px}.stale-banner>span{flex:1;min-width:0}.stale-banner>button{color:var(--ui-waiting,#7b622f);cursor:pointer;background:#ffffffa6;border:1px solid #7b622f52;border-radius:9px;flex:none;align-items:center;gap:6px;min-height:40px;padding:0 13px;font-size:11px;font-weight:700;display:flex}.stale-banner>button:hover{background:#fff}.stale-banner>button svg{width:13px;height:13px}.attention-empty{color:var(--ui-text-secondary,#686a70);align-items:center;gap:11px;padding:22px 4px;display:flex}.attention-empty svg{width:20px;height:20px;color:var(--ui-success,#586a50);flex:none}.attention-empty p{font-size:12px}.attention-list .attention-row{text-align:left;background:#fff;border-top:1px solid #eeebe6;align-items:center;gap:12px;min-height:61px;padding:9px 3px;display:flex}.attention-list .attention-row:first-child{border-top:0}.attention-list .attention-row>div{flex-direction:column;min-width:0;display:flex}.panel-empty{color:var(--ui-text-secondary,#686a70);padding:12px 2px;font-size:12px}.compact-rows{flex-direction:column;margin-top:10px;display:flex}.compact-rows p{border-top:1px solid #eeebe6;justify-content:space-between;align-items:center;gap:10px;min-height:36px;font-size:12px;font-weight:600;display:flex}.compact-rows p:first-child{border-top:0}.compact-rows small{color:var(--ui-text-secondary,#686a70);text-align:right;font-size:11px;font-weight:500}.compact-panel-divider{height:14px}